**Experienced Product Manager - Tech, arenaflex Customer Service**

Join arenaflex, a global leader in e-commerce and customer service, as we revolutionize the delivery driver support experience. As a Product Manager - Tech on the Shipping and Delivery Support (SDS) Tech team within arenaflex Customer Service (ACS), you will have the unique opportunity to shape the delivery driver support experience for one of the largest and most complex customer service operations in the world. **About arenaflex** arenaflex is a customer-obsessed company that is constantly innovating and pushing the boundaries of what is possible in e-commerce and customer service. With a focus on delivering exceptional customer experiences, arenaflex has become a leader in the industry, with a reputation for excellence and a commitment to making a positive impact on the world. **The Role** As a Product Manager - Tech, you will own the product strategy for delivery driver's self-service resolutions, working backwards from drivers' most important delivery and non-delivery scenarios to define simple, intuitive experiences in the driver's mobile app that reduce the need for human support and improve delivery success rate. You will work with a wide range of internal and external tech teams and stakeholders, including support program managers, user experience designers, business intelligence, and science peers, to launch and then optimize a redesigned mobile application support experience. **Key Responsibilities** * Drive the product development lifecycle for the driver support self-service experience in arenaflex's mobile app for delivery drivers (aka arenaflex Flex app) * Gain deep understanding of driver needs, SDS business and operations strategy, and the ACS and Last Mile technology landscapes to ensure your product solutions are working backwards from driver pain points * Collaborate with UX Research and Design teams to apply user experience best practices and validate that proposed UX achieves the desired impact * Develop high-quality documentation and user stories that effectively communicate the experience requirements and enable UX designers and technical partners to efficiently create and scale the desired experience * Collaborate with product peers and business intelligence to define product success metrics, ensure that user experience efficacy is measurable, and develop hypotheses for improving driver outcomes * Lead experimentation and evidence-based decision making to optimize the product's impact on driver experience * Execute the product roadmap in short-term and longer-term intervals, working with product peers and stakeholders to balance tradeoffs that deliver value for your end users and the business * Work closely with tech team members to align on implementation approaches that enable intuitive and high-performing mobile interactions * Approach product management with an entrepreneurial mindset, taking responsibility for the success of the experience and bringing ideas forward through effective collaboration with cross-functional teams **A Day in the Life** As a Product Manager - Tech, you will be responsible for executing all phases of the product development lifecycle, from early implementation to launch and optimization. You will work closely with UX, engineering, and technical project managers to balance trade-offs and ensure delivery while maintaining the highest-quality product experience. You will also partner with Program, Marketing, and Communications teams to support change management and go-to-market success. **Qualifications** * Advanced degree * 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience * Experience with feature prioritization and product roadmap tradeoffs * Experience coordinating complex products with stringent technical requirements, development cycles and schedules **Preferred Qualifications** * Knowledge of agile product development and life-cycle management process * Experience leading cross-functional teams to deliver products and online services on tight deadlines * Experience working with engineering and technical teams to build automated solutions **arenaflex Culture** arenaflex is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. **Why Join arenaflex?** * Opportunity to shape the delivery driver support experience for one of the largest and most complex customer service operations in the world * Collaborative and dynamic work environment with a team of passionate and talented professionals * Opportunity to work on complex and challenging projects that require innovative solutions * Competitive compensation and benefits package * Professional development and growth opportunities **How to Apply** If you are passionate about this role and want to make an impact on a global scale, please apply! We value people with unique backgrounds, experiences, and skillsets, and we are committed to creating a workplace that is inclusive and diverse. Apply Now! Apply for this job