**Experienced Customer Solutions Specialist – Global Customer Experience (Remote) – US**

At arenaflex, we're committed to connecting people and uniting the world through exceptional customer experiences. As a leading global airline, we serve millions of customers with a diverse and inclusive workforce that values diversity, equality, and inclusivity. Our mission is to uplift communities and provide exceptional service, and we're looking for talented individuals to join our team as a Specialist in Global Customer Solutions. **Job Summary:** As a Specialist in Global Customer Solutions at arenaflex, you'll play a crucial role in ensuring high-profile customer issues are addressed promptly and effectively. You'll collaborate with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing customer experience. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. **Key Responsibilities:** * Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolution. * Ensure proper documentation and representation of cases, including public statements and follow-up actions, to maintain transparency and accountability. * Conduct root cause analysis and provide suggestions for addressing failures, driving continuous improvement and process enhancements. * Collaborate with external organizations to establish customer experience history for escalated incidents, fostering a deeper understanding of customer needs and preferences. * Provide leadership updates and executive-level communications on incident handling and resolution, ensuring alignment with arenaflex's customer-centric vision. * Proactively identify opportunities to improve customer resolution processes, driving innovation and excellence in customer experience. * Offer subject matter expertise and escalation support to team members and external contact center groups, empowering them to deliver exceptional customer service. **Required Skills and Qualifications:** * Minimum two years of operational or contact center experience, with a proven track record of delivering exceptional customer service. * Superior written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels. * Strong problem-solving ability and decision-making skills, with a focus on driving timely and effective resolution. * Proven analytical skills and attention to detail, with the ability to identify and address complex customer issues. * Proficiency in email applications and Microsoft Office products, with experience in using data analytics tools to inform customer experience decisions. * Legal authorization to work in the United States without sponsorship, ensuring compliance with arenaflex's employment policies. * Experience with highly complex cases and customer service escalations, with a focus on delivering exceptional customer outcomes. **Preferred Qualifications:** * Bachelor degree in English, Journalism, or related field, with a focus on customer service, communication, or a related discipline. * Foreign language proficiency, with experience in communicating with customers in multiple languages. * Knowledge of arenaflex policies, procedures, and initiatives, with a focus on customer experience and service excellence. * Experience in the airline industry, with a deep understanding of customer needs and preferences. **Working Hours:** This is a remote position with flexible working hours to accommodate a dynamic and deadline-driven environment. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. **Benefits:** * Competitive salary ranging from $57,700 to $87,560, based on experience and skills, with opportunities for career growth and advancement. * Bonus eligibility, with a focus on recognizing and rewarding exceptional performance. * Comprehensive benefits package including medical, dental, vision, life, accident, and disability insurance, ensuring your well-being and financial security. * Parental leave and employee assistance program, supporting your personal and professional growth. * Commuter benefits and flight privileges, making it easier to get to and from work. * Paid holidays and time off, ensuring you have time to relax and recharge. * 401(k) plan with employee and company contribution opportunities, helping you build a secure financial future. **Why Join arenaflex:** At arenaflex, you'll be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. With a commitment to diversity, inclusion, and employee well-being, we offer a supportive and rewarding work environment where you can make a difference. Join us and become part of a global team that's passionate about delivering exceptional customer experiences. **How to Apply:** Interested candidates should submit their resumes and cover letters through the arenaflex careers website. We value diverse experiences and encourage all qualified individuals to apply. arenaflex is an equal opportunity employer, fostering an inclusive workplace that celebrates diversity and embraces individuals from all backgrounds. Apply to This Job Check More Jobs Apply Job! Apply for this job