Senior Software Engineer, Enterprise Applications | NASA (EST) - EMEA | Remote

About the position Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applications from the EST in NASA, UK, Spain, Germany or Sweden. The Opportunity: We are seeking a highly technical Enterprise Application Developer to own the architecture, development, and maintenance of Grafana Labs’ internal business systems. In this role you will be the driving force behind our operational efficiency: connecting disparate systems with robust automation, developing custom internal applications where off-the-shelf software falls short, and designing scalable, secure architectures that enable seamless automation across IT, Finance, Security, PeopleOps, L&D, and more. You will operate at the nexus of engineering and business operations, elevating our engineering culture by setting code-quality standards, implementing automated CI/CD pipelines, and leveraging modern languages and AI-assisted tooling to deliver best-in-class solutions. Much of the work will involve building identity and access automation, as well as platform integrations, internal services in Go, and platform-grade CI/CD and security practices to support internal tooling at scale. Responsibilities • Architect, build, and maintain identity and access automation using Okta Workflows to deliver a fully automated Joiner-Mover-Leaver (JML) lifecycle. • Ensure the provisioning and de-provisioning of access across the enterprise stack, driven by HRIS triggers, to enable zero-touch onboarding and offboarding. • Design and deploy complex processes using flowgramming systems that automate reporting and data flows. • Own the automation strategy and workflow development for Freshservice — including automated user and group management, software provisioning, and logic-based approval routing. • Integrate HelpDesk and ITSM platforms with other enterprise tools via APIs to reduce manual ticket touches and improve operational SLAs. • Design, build, and deploy custom internal applications and services using Go (Golang) to solve niche business problems (e.g., software licensing management, automated training assignments). • Design efficient relational database schemas and author complex SQL for reporting, transactional systems, and financial integrations. • Manage the full SDLC for internal tooling: gather requirements, design, build, test, deploy, run, and iterate based on production feedback. • Build and maintain custom MCP servers, Slack bots, and other automation utilities for operational tooling. • Implement and maintain robust CI/CD pipelines (GitHub Actions preferred) to automate testing, linting, security scanning, and deployments for internal tooling. • Integrate security tooling into build and deploy pipelines (SAST/DAST), ensure secure handling of API keys and secrets, and drive secure coding practices across the team. • Conduct and lead code reviews, mentor peers, and drive engineering best practices for maintainability, testability, and clarity. • Embrace and responsibly use AI coding assistants (Cursor, Warp.dev, GitHub Copilot, etc.) — able to evaluate and own code produced with AI assistance. • Collaborate closely with IT, Finance, Security, PeopleOps, and other stakeholders to align priorities, produce clear documentation and diagrams, and implement safe rollout strategies for changes that impact business workflows. Requirements • Strong coding skills and operational experience: you’ve built software and been responsible for operating it in production. • Experience with enterprise identity and lifecycle management — deep, hands-on experience with Okta, Okta Workflows, and lifecycle provisioning. • Experience building automation for Finance and ITSM workflows (Workato or similar iPaaS platforms; Freshservice or similar ITSM tooling). • Proficiency in at least one widely used programming language — Go (Golang) preferred; Python, Rust, C, C++ or similar is acceptable. You are comfortable writing production services in Go or are excited to learn. • Strong SQL skills with experience designing schemas, writing complex queries, and integrating custom applications with relational databases (Postgres, MySQL, etc.). • In-depth experience designing and consuming REST and GraphQL APIs and handling authentication (OAuth2, API tokens), rate limiting, and pagination. • Expertise in building and maintaining CI/CD pipelines and automations (GitHub Actions experience preferred). • Demonstrated experience with secure coding practices and integrating code security tools (SAST/DAST) into pipelines. • Strong Git and GitHub experience, including branching strategies and release workflows. • Comfortable working with AI toolchains for developer productivity and able to fully understand, vet, and take full ownership of AI-assisted code. • Able to translate complex business requirements from non-technical stakeholders into technical solutions and documentation (including architecture diagrams and runbooks). • Excellent troubleshooting skills and a drive to automate repetitive work away. • A collaborative mindset: you work across teams, make plans transparent, bring stakeholders along, and accept feedback. • Pragmatic: You prioritize progress over perfection and can navigate ambiguity. Benefits • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. • Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Apply tot his job Apply To this Job