Technical Support Specialist (Voice Process - U...

<strong>Job Title: Technical Support Specialist – Voice Process (US Region)<br><br></strong><strong>Location:</strong> Technopark, Trivandrum<br><br><strong>Experience: 0 </strong>to <strong>3 </strong>years<br><br><strong>Shift Timings<br><br></strong><ul><li>8:30 PM to 5:30 AM</li><li>4:30 AM to 1:30 PM</li><li>12:30 PM to 9:30 PM</li><li>24/7 Rotational shift<br><br></li></ul><strong>Qualifications:</strong> 10th Pass<br><br><strong>Job Overview<br><br></strong>Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.<br><br><strong>Responsibilities<br><br></strong><ul><li>Respond promptly to customer requests via telephone, email, and chat.</li><li>Maintain high levels of quality, productivity, and customer satisfaction.</li><li>Appropriately escalate issues and coordinate with supervisors for timely resolution.</li><li>Consistently meet productivity, quality, and sales targets.</li><li>Log and report all customer issues in the customer relationship management (CRM) database.</li><li>Promote sales of technology equipment and devices.</li><li>Deliver an excellent customer experience and contribute to brand promotion.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Must Have:</li><li>A neutral English accent (free from Mother Tongue Influence)</li><li>Exceptional verbal and written communication skills in English</li><li>Willingness to work in any shift within a 24/7/365 environment</li><li>Good to Have:</li><li>Working knowledge of LAN/WAN, basic troubleshooting, and technical issues</li><li>Networking certifications</li><li>Candidates from Trivandrum.<br><br></li></ul>Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.<br><br><strong>Apply Now</strong> to embark on a rewarding career with us!