Experienced Business Support Manager for Customer Experience Enhancement – Full-Time Opportunity at arenaflex with Competitive Hourly Rate of $26

Introduction to arenaflex and the Industry

arenaflex is a leading player in the private sector, dedicated to providing exceptional customer experiences through innovative solutions and unparalleled service. As a key member of our team, you will be part of a dynamic and fast-paced environment that values creativity, collaboration, and customer satisfaction. The travel industry, in which arenaflex operates, is constantly evolving, and our company is at the forefront of this evolution, seeking talented individuals to drive growth and excellence.

Job Overview

We are seeking an experienced Business Support Manager to join our team, focusing on enhancing customer experience through effective terminal activities management. This role is crucial in ensuring the seamless execution of embarkation processes, quality assurance, and project management, ultimately contributing to the overall success of our operations. As a Business Support Manager at arenaflex, you will be responsible for upholding the organization, communication, quality assurance, and project management of all aspects of terminal activities, third-party vendors, technology, and internal partners.

Key Responsibilities

• Participate in the embarkation system improvement, issues, enhancements, and communication strategy for terminal activities and core partners.
• Drive continuous improvement of working processes to enhance arenaflex services both internally and externally.
• Lead new processes and projects to ensure optimal and accurate completion.
• Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
• Support the Terminal Support Manager with the Moderate process and citizenship queries and Cast Member development.
• Assist in agenda planning documentation for citizenship requirements.
• Play a vital role in creating content as well as training and adapting audiences regarding business integration program development and execution plans for the overall arenaflex operation.
• Identify issues and resolve problems related to programs, content, and measurement to improve project success.
• Maintain terminal activities documentation, including but not limited to operating guides, forms, and guest embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes.
• Attend and support terminal activities in Port Canaveral, South Florida, and Outports.
• Occasionally, support the Outport team by assisting with terminal/area launch operations.
• Conduct Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with all other departments within arenaflex to ensure a seamless guest experience.
• Act as a contact between arenaflex and all third-party vendor operations.
• Maintain a positive working relationship with third-party vendors participating in the daily port operation.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree in a relevant field.
• Knowledge of cruise products, the cruise industry, and terminal operations.
• Knowledge of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation.
• Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Proven ability to handle multiple priorities in a high-speed environment.
• Strong guest service skills.
• Strong verbal and written communication skills.
• Strong analytical, organizational, and problem-solving skills.
• Travel industry experience.
• Ability to work flexible hours, including weekends and holidays.
• Must have a passport, as this position may require international travel.
• Ability to travel frequently to support terminal operation areas.
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Over three years of cruise line terminal operations or similar experience.
• Knowledge of arenaflex systems, including DXP, Seaware, and Fidelio.
• Microsoft PowerApps/Power Automate experience.
• Knowledge of immigration policy regarding locations arenaflex sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. Our company culture encourages innovation, creativity, and collaboration, providing a dynamic and supportive environment for you to thrive in your career.

Work Environment and Company Culture

arenaflex values diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all employees. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to bring their unique perspectives and ideas to the table. As a member of our team, you will be part of a vibrant and dynamic community that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive hourly rate of $26, as well as a range of benefits and perks, including:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Access to exclusive employee discounts and perks.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Business Support Manager role at arenaflex. With a competitive hourly rate, comprehensive benefits, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and innovative company that is shaping the future of the travel industry. Apply now to take the first step in your new career journey!