Experienced Customer Service Representative – Work from Home Opportunity with Flexible Scheduling and Comprehensive Benefits

Welcome to arenaflex: Where Heart Meets Health

At arenaflex, we're driven by a singular purpose: to bring heart to every moment of health. This guiding principle inspires our commitment to delivering human-centric healthcare that's both personal and innovative. As a leader in the healthcare industry, we're dedicated to making a meaningful difference in the lives of our members, customers, and communities. Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in transforming our culture and driving innovation.

Join Our Team: Customer Service Representative

We're excited to announce hundreds of Customer Care Representative openings in the San Antonio, TX area! As a Customer Service Representative at arenaflex, you'll have the opportunity to work from home, balance your priorities, and deliver heart-driven service to our millions of plan members. If you're passionate about helping others, thrive in a fast-paced environment, and are committed to excellence, we invite you to join our team.

Key Responsibilities:

• Assist members with their pharmacy benefit plans, addressing questions and concerns regarding prescription insurance, medication coverage, and mail-order prescriptions
• Take inbound calls and provide exceptional customer service, ensuring that our members understand their coverage and options
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specialized clients
• Receive comprehensive training to upskill and support client and member inquiries as business needs arise
• Offer solutions to simplify our members' healthcare experience, leveraging your skills and knowledge to make a positive impact

Essential Qualifications:

• 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military setting
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience preferred

Preferred Qualifications:

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving their quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience, empathy, and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

What We Offer:

At arenaflex, we're committed to supporting your growth, well-being, and success. As a Customer Service Representative, you'll enjoy:

• Flexible scheduling with full-time schedules ranging from 30-40 hours per week
• Comprehensive benefits package, including medical, dental, vision insurance, and supplemental benefits
• Tuition reimbursement and education assistance programs
• Opportunities for advancement and career growth, with paths to progression through our Career Mapping guide
• Competitive pay rates starting at $17.50 per hour
• A comprehensive training program, including onsite training and self-paced modules
• A dynamic and supportive work environment that prioritizes your well-being and success

Career Growth and Development:

At arenaflex, we're dedicated to helping you grow and thrive in your career. As a Customer Service Representative, you'll have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for advancement and career growth, with paths to progression through our Career Mapping guide
• Mentorship and coaching from experienced professionals
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

At arenaflex, we're proud of our dynamic and supportive work environment. As a Customer Service Representative, you'll be part of a team that:

• Values diversity, equity, and inclusion
• Prioritizes your well-being and success
• Encourages collaboration, innovation, and creativity
• Recognizes and rewards outstanding performance and contributions

How to Apply:

Our application process is simple and straightforward. To apply, please:

• Submit your application online
• Complete our Online Virtual Job Tryout (Interview Platform) to learn more about the position and showcase your skills

Join Our Team Today!

Don't miss this opportunity to join a dynamic and supportive team that's dedicated to making a meaningful difference in the lives of our members, customers, and communities. Apply now to become a Customer Service Representative at arenaflex and start your journey towards a rewarding and fulfilling career.