[Remote] Financial Counseling Representative I

Note: The job is a remote job and is open to candidates in USA. R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. They are seeking a Financial Counseling Representative I to assist uninsured and under-insured patients in navigating their financial obligations related to medical services.

Responsibilities

• Counseling uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
• Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
• Display excellent customer service, commitment to assisting patients, and attention to detail
• Multi-task, use and navigate multiple systems, and communicate with compassion and authenticity to build trust with patients when discussing sensitive situations
• Gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information
• Communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently

Skills

• High School Diploma or GED
• Excellent customer service skills
• Compassionate communication
• Previous experience as a financial counselor
• Background in medical terminology
• Understanding State and Federal assistance programs
• Relevant healthcare experience

Benefits

• Competitive benefits package

Company Overview

Company H1B Sponsorship