Experienced Part-Time Customer Service Representative for Health Insurance Industry – Delivering Exceptional Support and Solutions

Welcome to arenaflex: Where Customer Satisfaction Meets Excellence

arenaflex is a leading player in the health insurance industry, dedicated to providing top-notch services to its members and providers. We are now seeking a highly skilled and motivated Part-Time Customer Service Representative to join our dynamic team. As a customer-centric organization, we strive to deliver exceptional support and solutions to our customers, and we believe that our employees are the key to achieving this goal. If you are passionate about delivering outstanding customer experiences and have a strong desire to grow with a reputable company, we encourage you to apply for this exciting opportunity.

Job Overview

The Part-Time Customer Service Representative will be responsible for handling inbound customer calls from both providers and members, ensuring that the highest level of service is provided at all times. This is an excellent chance to join a team that values its employees and offers a supportive and inclusive work environment. As a Customer Service Representative at arenaflex, you will be the face of our company, and your exceptional communication skills and professionalism will play a vital role in building trust and loyalty with our customers.

Key Responsibilities:

• Handle inbound customer calls from providers and members, addressing their questions and concerns in a courteous and respectful manner.
• Provide accurate and complete information about benefits and eligibility, ensuring that customers receive the support they need.
• Maintain a high level of accuracy and attention to detail, documenting notes of each call to ensure that all information is saved correctly.
• Abide by all Customer Service Goals set by the Manager of the department and ensure adherence to Customer Service metrics.
• Handle call backs and escalations, escalating calls to the necessary department when appropriate and making callbacks to customers as needed.
• Collaborate with other teams to resolve customer issues and improve overall customer satisfaction.

Requirements and Qualifications

To be successful in this role, you will need to possess excellent verbal and written communication skills, a professional phone voice, and good basic computer and typing skills. You should be able to demonstrate proficiency in Microsoft Office, specifically Word, Excel, and Outlook. A high school diploma or GED is required, and 0-1 year of related work experience in an inbound call center environment, preferably in the health insurance industry, is an asset.

Essential Qualifications:

• High school diploma or GED
• 0-1 year of related work experience in an inbound call center environment
• Excellent verbal and written communication skills
• Professional phone voice
• Good basic computer and typing skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)

Preferred Qualifications:

• Experience in the health insurance industry
• Previous experience in a customer-facing role
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Customer service skills: A strong customer-centric approach, with the ability to empathize with customers and provide personalized support.
• Problem-solving skills: Strong problem-solving and analytical skills, with the ability to resolve customer issues in a timely and effective manner.
• Technical skills: Proficiency in Microsoft Office, with the ability to learn and adapt to new systems and technologies.
• Time management skills: Ability to manage multiple tasks and priorities, with a strong focus on meeting deadlines and achieving goals.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Part-Time Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and offers a supportive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a positive and productive work environment that encourages collaboration and creativity. As a Part-Time Customer Service Representative, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package that includes:

• Insurance benefits
• 401(k) match
• Wellness incentives
• Growth opportunities
• Paid time off + holidays
• An amazing in-office culture

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and solutions, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Service Representative at arenaflex, you will be part of a dynamic and innovative company that values its employees and offers a supportive and inclusive work environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!