Experienced 988 Chat/Text Crisis Specialist for Weekend Shifts – Delivering Life-Changing Mental Health Support through arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading nonprofit behavioral health system, renowned for its dedication to providing care that transforms lives. With a strong foundation in trauma-informed practices, we foster a culture of understanding, recognition, and response to those affected by trauma, aiming to strengthen resilience in our clients, staff, and community. As a dynamic and well-established organization, we offer rewarding opportunities for professionals to serve individuals of all ages in diverse settings.

Job Overview

We are seeking a compassionate and skilled 988 Chat/Text Crisis Specialist to join our team, working on a part-time basis during weekend shifts (Friday to Sunday, 6 pm - 2:30 am CST). As a remote position, you will be part of a 24/7/365 mental health crisis/suicide prevention team, handling incoming chat and text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Your role will involve providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress, ensuring their safety and well-being.

Key Responsibilities

• Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis, assessing for suicide, safety, and identifying community resources to meet their needs.
• Respond to crisis contacts via the chat/text platform, conducting follow-up calls for individuals deemed moderate to high risk for suicide.
• Meet ethical and clinical standards in compliance with all accreditation requirements, actively participating in ongoing supervision, training, and team meetings.
• Assist in administrative tasks as needed, demonstrating high-level customer service skills and professional etiquette.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or certification as a Peer Recovery Specialist.
• Six months to one year of related crisis experience, with a strong understanding of suicide assessments and crisis intervention skills.
• Effective communication skills, both written and verbal, with the ability to work in a virtual environment.
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and community resources.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience working in a trauma-informed organization, with a deep understanding of the principles and practices.
• Knowledge of mental health crisis/suicide prevention strategies and best practices.
• Familiarity with the National Suicide Prevention Lifeline (NSPL) and 988 services.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a 988 Chat/Text Crisis Specialist, you will have access to:

• Ongoing training and supervision to enhance your skills and knowledge.
• Opportunities for professional development and career advancement within the organization.
• A supportive and collaborative work environment that fosters innovation and excellence.

Work Environment and Company Culture

arenaflex is dedicated to creating a workplace culture that is inclusive, respectful, and empowering. We believe in:

• Embracing diversity and promoting equity, with a focus on creating a safe and welcoming environment for all employees.
• Fostering a culture of quality and safety, recognizing and rewarding role-models who champion best practices.
• Supporting the well-being and resilience of our employees, with access to employee assistance programs and resources.

Compensation, Perks, and Benefits

As a part-time 988 Chat/Text Crisis Specialist at arenaflex, you can expect:

• A competitive hourly rate ($19.10 - $26.80).
• Access to a range of benefits, including medical, dental, and vision health coverage, flexible spending accounts, and a 403b retirement plan with company match.
• Paid time off and ten paid holidays, as well as opportunities for continuing education and professional development.

Conclusion

If you are a compassionate and skilled mental health professional looking to make a difference in the lives of others, we encourage you to apply for this rewarding opportunity at arenaflex. As a 988 Chat/Text Crisis Specialist, you will be part of a dedicated team providing life-changing support to individuals in crisis. Join us in our mission to deliver care that changes people's lives, and take the first step towards a fulfilling and challenging career with arenaflex.