**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive. If you're looking for a career that's more than just a job, where you can share your ideas freely and make a real impact, then join our arenaflex family. **About arenaflex** arenaflex is a leading provider of innovative solutions that transform the way people, businesses, and things connect with each other. We're not just a company; we're a community of passionate individuals who are driven to make a difference. Our mission is to power and empower the world by connecting people, businesses, and things in a way that's fast, reliable, and secure. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **Your Role** As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that exceed our customers' expectations. You'll be working with America's fastest and most reliable network, providing top-notch service to our customers, and helping them stay connected to what matters most. Your superior sales and customer service skills, combined with your excitement for technology, will make you a valuable asset to our team. **Responsibilities** * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service. * Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience. * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. * Respond to requests from customers about arenaflex products and services. * Verify service order accuracy and completeness and make corrections/changes as needed. * Negotiate the collection of overdue bills. * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. * Manage various systems and work tools while engaging on the phone with customers. **What We're Looking For** * You're a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. * You take a deep interest in learning about your customers, business challenges, and industry trends. * You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. * Your empathy and communication skills make it possible for you to diffuse sensitive situations. * You take real ownership of customer concerns and are driven to provide exceptional customer service. * While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most. **Preferred Qualifications** * Related Associate Degree or 2+ years' relevant experience. * Customer Service call center experience. * Previous collections experience. * Experience with selling products and services. * Customer service skills. * Demonstrated ability to communicate with detail and precision. **What We Offer** * Competitive compensation package, including a base salary and incentives. * Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. * Opportunities for career growth and development, including training and mentorship programs. * Collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. * Flexible work arrangements, including remote work options. **Work Environment** * In this remote role, you'll work from home with occasional in-person trainings and meetings. * You'll have access to a range of tools and resources to help you succeed in your role. * You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. **Equal Employment Opportunity** * We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. * We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real impact, then we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply for this job