**Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **About arenaflex** arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in the industry. We're a company that's passionate about innovation, customer satisfaction, and employee growth. **Benefits of Working with arenaflex** At arenaflex, we offer a range of benefits that make us an attractive employer. These include: * **Paid Training**: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge they need to succeed. * **Competitive Wages**: We offer competitive salaries that reflect the value we place on our employees' contributions. * **Full Benefits**: We provide a comprehensive benefits package that includes medical, dental, vision, 401k, and more. * **Paid Time Off**: We believe in work-life balance and offer paid time off to ensure our employees can recharge and spend time with loved ones. * **Employee Wellness and Engagement Programs**: We're committed to our employees' well-being and offer programs that promote physical and mental health, as well as engagement and recognition. **Teleperformance and You** As a Bilingual Financial Customer Service Representative at arenaflex, you'll be a key contributor to our team's success. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and finding innovative ways to respond to customer inquiries. You'll have the opportunity to grow and challenge yourself, discovering your potential and taking your career to new heights. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We offer opportunities for growth and development, and we're committed to helping our employees achieve their career goals. **Work at Home Opportunity** This is a work-at-home position, and we're looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. **Responsibilities** As a Bilingual Financial Customer Service Representative at arenaflex, your responsibilities will include: * **Fielding Customer Inquiries**: You'll respond to customer inquiries, finding innovative ways to resolve questions, issues, and concerns. * **Connecting with Customers**: You'll connect with customers via phone to resolve their questions, issues, or concerns. * **Escalating/Transferring/Completing Conference Calls**: You'll escalate, transfer, or complete conference calls to banks, loan originators, financial institutions, and more. * **Calmly Resolving and De-escalating Issues**: You'll calmly attempt to resolve and de-escalate any issues that arise. * **Tracking Call-Related Information**: You'll track all call-related information for auditing and reporting purposes. * **Providing Feedback on Call Issues**: You'll provide feedback on call issues to help improve our services. **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need: * **Bilingual Spanish/English**: You'll need to be fluent in both Spanish and English. * **High School Diploma or GED**: You'll need a high school diploma or equivalent. * **Age Requirement**: You must be over 18 years of age. * **Customer Service Experience**: You'll need at least 6 months of customer service experience. * **Call Center Experience**: While not required, call center experience is preferred. * **Typing Speed**: You'll need to be able to type 25 words per minute. * **Comfort with Desktop Computer System**: You'll need to be comfortable using a desktop computer system. * **Proven Oral and Written Communication Skills**: You'll need to have strong oral and written communication skills. * **Logical Problem-Solving Skills**: You'll need to be able to think logically and solve problems effectively. * **Availability to Work Various Shifts**: You'll need to be available to work various shifts, including evenings, weekends, and holidays. * **Ability to Use Windows Operating Systems**: You'll need to be able to use Windows operating systems. * **Organization and Work Prioritization Skills**: You'll need to be able to prioritize tasks and manage your time effectively. * **Ability to Work Independently**: You'll need to be able to work independently and make decisions with minimal supervision. * **Ability to Work in a Constantly Changing and Fast-Paced Environment**: You'll need to be able to adapt to changing circumstances and work in a fast-paced environment. * **Ability to Stay Composed and Objective**: You'll need to be able to remain calm and objective, even in challenging situations. * **Strong Listening Skills**: You'll need to have strong listening skills and be able to understand customer needs. **Work from Home Requirements** To work from home, you'll need: * **Internet Connection Requirements**: You'll need a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. * **ISP Requirements**: Your internet service provider (ISP) must have no packet loss and a ping under 50ms. * **Proof of Internet Speed**: You'll need to provide proof of your internet speed. * **Clean and Quiet Workspace**: You'll need a clean and quiet workspace that's free from distractions. **Employment Type** This is a full-time employment opportunity. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. 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