**Experienced Full Stack Customer Service and Technical Support Representative – Remote Work Opportunity with Concentrix + Webhelp**

**Reimagine Your Career with a Global Leader in Customer Experience and Tech-Powered Innovation** Are you a customer service and technical support professional looking for a new challenge? Do you want to join a company that values its employees, fosters a culture of inclusivity and diversity, and offers opportunities for career growth and personal development? Look no further than Concentrix + Webhelp, a global leader in customer experience and tech-powered innovation. **About Concentrix + Webhelp** Concentrix + Webhelp is a forward-thinking global organization that has earned numerous awards for its commitment to creating a positive and inclusive work environment. We are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our company culture is built on the principles of people-first, inclusivity, and a genuine sense of belonging. We believe in empowering our employees to succeed and providing them with the tools and support they need to excel in their roles. **Join Our Team of Game-Changers** As a remote Customer Service and Technical Support Representative, you will join an organically diverse team from 70+ countries where everyone contributes and supports each other's success and well-being. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are looking for talented individuals who are passionate about providing exceptional customer service experiences and are eager to join our purpose-driven organization. **Career Growth and Personal Development** This is a great opportunity to reimagine your career journey and develop "friends for life" at the same time. We will provide you with all the training, technologies, and continuing support you need to succeed. Plus, at Concentrix + Webhelp, there is real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **Key Responsibilities** As a Customer Service and Technical Support Representative working from home, you will: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences...with a smile **Essential Qualifications** * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * A desktop or laptop to complete PC and internet testing * A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **Preferred Qualifications** * Experience working in a remote or home-based environment * Familiarity with customer relationship management (CRM) software * Knowledge of industry-specific software and systems * Experience with technical support software and tools **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong computer navigation skills and PC knowledge * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Ability to work independently and as part of a team * Strong customer service skills and a customer-centric approach **Work Environment and Company Culture** * Work from home in a quiet, distraction-free environment * Collaborate with a diverse team of professionals from 70+ countries * Participate in ongoing training and development programs * Enjoy a comprehensive benefits package, including paid training and performance-based incentives, 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) * Take advantage of health and wellness programs with trained partners to help promote a healthy you * Participate in mentorship programs that support your rewarding career journey * Celebrate Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Compensation, Perks, and Benefits** * Competitive salary and performance-based incentives * Comprehensive benefits package, including paid training and performance-based incentives, 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **How to Apply** If you are a customer service and technical support professional looking for a new challenge, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice." **Equal Opportunity Employer** Concentrix + Webhelp is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **Accommodations and Affirmative Action Plan** To request a reasonable accommodation, please click here. To view the Affirmative Action Plan, please click here. **Apply Now** Apply Job! Apply for this job