Experienced Customer Service Section Chief – Fleet Management and Parts Operations Leadership

Introduction to arenaflex

arenaflex is a dynamic and innovative organization that values excellence, diversity, and customer satisfaction. As a leader in the industry, we are committed to providing top-notch services and products that meet the evolving needs of our customers. Our Fleet Management department plays a critical role in ensuring the smooth operation of our parts counters and inventory locations, and we are seeking an experienced Customer Service Section Chief to oversee and manage these operations.

Job Overview

The Customer Service Section Chief will be responsible for overseeing customer service supervisors and operations, researching and resolving complex customer problems, and managing the design, development, and implementation of technical training programs. The successful candidate will have a strong background in customer service, leadership, and operations management, with excellent communication and problem-solving skills.

Key Responsibilities

• Oversee customer service supervisors and operations to ensure excellent customer service and efficient operations
• Research, analyze, and resolve complex or sensitive customer problems and inquiries via phone, email, in person, or other forms of communication
• Schedule and evaluate work assignments to ensure maximum productivity and efficiency
• Oversee the installation of equipment and manage the design, development, and implementation of technical training programs
• Manage internal collections, gather and interpret data for collection activity, and organize and monitor lists to determine liens to be filed with outside agencies
• Plan, conduct, and revise audits, create audit reports based on documented findings, and make recommendations for improvement
• Assist in developing, monitoring budgets, and inventories, and assign and oversee tasks for the merchandising team
• Perform other duties as assigned to ensure the smooth operation of the Fleet Management department

Essential Qualifications

The successful candidate will have:

• A high school diploma or GED
• Five years of administrative or customer service related experience
• Excellent communication, problem-solving, and leadership skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong analytical and organizational skills, with attention to detail and ability to meet deadlines

Preferred Qualifications

Preference will be given to candidates with:

• Previous knowledge and experience with MS Excel, MS Access, SAP, and Asset Works M5
• General knowledge of the automotive industry and 18 months of supervisory experience in retail automotive
• Previous experience performing parts inventory receiving and issuing knowledge
• An Associate's or Bachelor's degree, which may be substituted for up to two or four years of experience, respectively

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. The successful candidate will have access to training and development programs, mentorship, and opportunities for advancement within the organization. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and excellence.

Work Environment and Company Culture

arenaflex values diversity, equity, and inclusion, and we are committed to creating a work environment that is free from discrimination and harassment. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a positive and supportive work environment that allows our employees to thrive.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also offer a range of perks and incentives, including professional development opportunities, employee recognition programs, and a supportive and inclusive work environment.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for the Customer Service Section Chief position at arenaflex. With its commitment to excellence, diversity, and customer satisfaction, arenaflex is the perfect place to build a rewarding and successful career. Apply now to join our team and take the first step towards a brighter future.