[Remote] Channel Partner Success Manager (Strategic Customer Success Team)

Note: The job is a remote job and is open to candidates in USA. Semrush is a global Tech company developing a platform for digital marketers. They are seeking a Channel Partner Success Manager to build and nurture relationships with agency teams, drive retention and renewals, and advocate for customer needs while providing strategic recommendations to enhance marketing performance. Responsibilities • Build and nurture strong relationships with agency teams and users, helping to enable them on Semrush Enterprise • Drive high agency retention and renewal rates by ensuring our channel partners are fully enabled and see ongoing value from the product and their partnership with you • Collaborate closely with different customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives • Ensure Channel Partner can clearly see the performance of their client work within the platform, set them up for success, and validate that the reporting is delivering expected results • Work with your Channel AEs to build out plans across your Channel Partners to outline the opportunities for growth • Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback • Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives • Whether it’s the latest Google algorithm update or helping a customer build a strategy for AI in Search, you partner with your clients to help them understand what is most relevant to their business as it relates to SEO • Partner with internal teams (Product, Sales, Support) to solve complex customer challenges • Use data to provide actionable insights and track performance against KPIs. Present detailed reports and strategic recommendations to key customer stakeholders Skills • 7+ years of experience in Customer Success, consulting, agency services, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space • Proven track record of building strong relationships with different levels, including C-suite executives and marketing teams • Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers • Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs • Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences • Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation • Ability to manage a large book of business and prioritize high touch strategic customers while nurturing low touch smaller customers • Experience with upselling customers and generating qualified leads • Ability to use customer data to provide insights and drive decision-making • Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms • Strong project management skills with the ability to manage multiple projects and initiatives for large enterprise customers • You thrive in an environment where you have the chance to build more than just 'maintain.' You have the entrepreneurial spirit even in a larger company! • Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment • You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better Benefits • Flexible working hours • Unlimited PTO • Flexi Benefit for your hobby • Employee Support Program • Loss of family member financial aid • Employee Resource Groups • Meals, snacks, and drinks at the office • Corporate events • Teambuilding • Training, courses, conferences Company Overview • SEMrush is an online visibility management and content marketing SaaS platform. It is a sub-organization of ProCubiz Infotech. It was founded in 2008, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.semrush.com. Company H1B Sponsorship • Semrush has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job