Customer Support (Hybrid)

Position Overview

Join the Business & Licensing Division at the Colorado Department of State where you will be a key member of our Customer Support Services Team. In this role, you will deliver outstanding service by training to meet the varied needs of the public, cross-training across multiple units, and ensuring confidentiality and compliance with state policies. This position offers Compensation: $41,016.00 - $48,000.00 Annually and is open exclusively to Colorado state residents.

Key Responsibilities

• Train to meet the public's needs and provide end-user support for a wide range of services offered by the division.
• Cross-train in various areas including Walk-in Customer Support, Service Center, Authentications, and Administrative Rules.
• Participate in reviewing and recommending updates to online FAQs and website content, as well as in user acceptance testing.
• Maintain the confidentiality of sensitive and personal information in compliance with all state and department policies.

Required Qualifications

• Minimum of 1 year of professional experience in administrative business functions (e.g., data entry, electronic filing, bookkeeping) or an equivalent combination of education and experience.
• Experience supporting customers in an office or call center environment.
• If relying on education, unofficial transcripts must be submitted with the application (redactions allowed for personal details).

Preferred Qualifications

• Prior experience in State Service or related governmental work.
• Experience with filing, data entry, and assisting customers using internet and business applications.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) with the ability to work both independently and as part of a team.
• Strong de-escalation, communication, and interpersonal skills.

Benefits & Perks

• Employee wellness programs and an on-site fitness center.
• 12 paid holidays per year plus generous personal time off and sick leave.
• Access to diverse technical, leadership, and supervisory training opportunities.
• Flexible retirement benefits, including a choice between PERA Defined Benefit or Defined Contribution Plans, plus optional 401K and 457 plans.
• Comprehensive Medical and Dental Health Plans along with paid life insurance and disability coverage.
• Excellent work-life balance through flexible schedules, remote work options, and flexible arrangements.