[Remote] Global Service Center Specialist

Note: The job is a remote job and is open to candidates in USA. GeoBlue is a company that offers a unique blend of professional ambition and work-life balance. They are seeking a Global Service Center Specialist who will provide high-quality customer service to globally mobile members, addressing inquiries related to products, policy benefits, and claims.

Responsibilities

• Ensuring our members (customers) always receive the highest quality of customer service
• Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s)
• Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email
• Manage requests for medical assistance services on a planned or emergency basis
• Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members
• Appropriately and proficiently document all interactions and maintain accurate files in the designated systems
• Other duties as assigned

Skills

• High school diploma required
• Must be able to multitask while keeping composure at all times
• Excellent verbal and written communication skills
• Ability to speak, read, and write fluent English
• Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis
• Strong facilitation, conflict resolution, and investigative skills
• Must have reliable at-home high speed internet service
• High volume corporate customer service experience is required
• Schedule flexibility is required (working on holidays, weekends, overnights and overtime)
• Undergraduate degree and/or equivalent experience
• Multi-lingual skills
• Familiarity with insurance products and insurance terminology

Benefits

• Full range of health benefits starting the first of the month following your start date
• Access to our rewards and recognition programs

Company Overview