[Remote] Temporary Customer Service Specialist - Direct to Consumer

Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to helping cybersecurity professionals find innovative job opportunities. They are seeking a Temporary Customer Service Specialist to provide expert product knowledge and support, manage customer inquiries, and assist with order administration.

Responsibilities

• Provide expert product knowledge and support across various customer interaction channels
• Manage customer inquiries through calls, social media, chat, and text, ensuring a positive experience
• Evaluate and track customer contacts to identify areas for improvement
• Assist with order administration including placing, tracking, and modifying orders
• Collaborate with cross-functional teams to resolve customer issues effectively

Skills

• Available to work 40 hours a week from April 6, 2026, to August 28, 2026
• Associates degree or 1+ years of customer service experience required
• Proficiency in Microsoft Word, Excel, Outlook, and Social Media
• Excellent verbal and written communication skills
• Proven ability to work effectively both independently and as part of a team
• Experience in a contact center or specialty run environment
• Exceptional typing skills (60 wpm) with accuracy in spelling and grammar
• Ability to thrive in a fast-paced environment while managing multiple priorities
• Strong interpersonal skills that foster trust and collaboration
• Demonstrated initiative and innovation in improving processes and products

Benefits

• Opportunity for an annual bonus based on company performance
• Generous benefits including medical, dental, vision, life and AD&D insurance, and more
• Up to five weeks of paid time off, along with eleven paid holidays
• Employee perks such as product discounts, fitness discounts, and a home office stipend

Company Overview