Analyst-Account Svcs

Verizon is a leading telecommunications company that empowers people by connecting them to what brings them joy. The Analyst-Account Services role involves being the first point of contact for customers post-sale, ensuring a smooth onboarding process, and providing support throughout the client experience.

Responsibilities

• First point of contact post sale for Reveal and Fleet Implementations for the Government, Enterprise/Strategic, Mid Market and SMB Business Markets ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan
• Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience
• Validate proper product mix, ensuring hardware and software features sets are compatible with the client’s assets
• Main escalation point during onboarding, and mid-lifecycle engagements, responsible for facilitating quick resolution
• Subject matter expert for key functionality providing clients best practices on how to maximize value and return on investment
• Utilize all resources, including paid resources such as field support technicians, to care for timely resolution
• Ensure installations are scheduled and executed in a timely manner
• Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria
• Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams
• Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes

Skills

• Minimum one year experience of Verizon Connect systems and tools, like: Salesforce, Connect 360, Super Libra
• Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
• A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities
• Team leader with proven experience leading cross-functional teams and projects
• Detailed understanding of the complexities associated with hardware and software solutions
• Demonstrated success managing complex projects
• Proven ability to thrive in a fast paced environment

Benefits

• Medical
• Dental
• Vision
• Short and long term disability
• Basic life insurance
• Supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Premium pay such as overtime
• Shift differential
• Holiday pay
• Allowances

Company Overview