[Hiring] Crisis Clinician, Call Center @Heritage Behavioral Health Center

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Crisis Clinician – Call Center (3rd Shift) serves as the first point of contact for individuals experiencing emotional distress, mental health concerns, substance use crises, or other urgent situations. This fully remote position provides critical overnight coverage to ensure that support is available to anyone, anywhere, at any time. • Provide telephone and virtual crisis intervention overnight • Use active listening, validation, and de-escalation skills to support individuals in crisis • Dispatch mobile crisis teams when onsite support is needed • Communicate effectively with callers, family members, and referral partners • Support callers of all ages—children, adolescents, adults, and older adults • Maintain relationships with referral sources and community providers • Collaborate with internal and external providers to ensure coordinated care • Document all interactions accurately within the electronic health record • Participate in meetings, trainings, and ongoing professional development Qualifications • Experience providing crisis services strongly preferred • Bachelor’s or master’s degree in a human services field preferred • Must be eligible to function as a Mental Health Professional (MHP) • QMHPs must obtain licensure (LSW, LPC) within 2 years • Minimum 21 years of age • Valid driver’s license, reliable transportation, and auto insurance (rare in‑person needs) Requirements • Ability to provide crisis counseling via phone/video/telehealth platforms • Comfort with multiple forms of technology and remote communication • Ability to maintain a confidential, professional remote workspace • Skilled at engaging individuals experiencing acute distress • Strong de-escalation and safety-assessment skills • Working knowledge of behavioral health diagnoses and symptoms • Ability to provide support to individuals with serious mental illness, substance use disorders, and dual diagnoses • Excellent verbal and written communication • Ability to work independently while collaborating across teams • Strong customer service skills and empathetic interaction • Ability to prioritize caller safety and needs • Solid decision-making and problem-solving skills • Ability to navigate electronic health records • Proficiency with Microsoft Word, Excel, and Teams • Commitment to ongoing skill development and learning Benefits • Every other Friday off – paid wellness day • Vacation, sick, and personal leave • Paid holidays • Fitness reimbursement • Employee Assistance Program • Continuing education opportunities • Tuition assistance • Agency‑provided life insurance and short‑term disability • Health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance • 401(k) and Roth retirement plans • National Health Service Corps site – eligible staff may qualify for federal loan forgiveness Apply tot his job Apply To this Job