Order Entry/ Sales support #985182

Job Details: Title: Order Entry/ Sales Support Pay Range: $18 - $20/hr Location: Remote/ Englewood NJ (Need to be onsite several times in a year as required) Duration: 12 Months Description: • Bill for Surgery Product Usage Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. • This includes pushing back where the data that has been submitted is incorrect or subpar. • Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process. • Follow up with hospital to collect purchase orders and clarify discrepancies. • Validate Surgery Product Usage Check and validate accuracy of incoming surgery product usage cases. • Support Sales Reps in case of product usage discrepancies. • Support Sales Reps in case of product usage pricing. • Replenish Surgery Product Usage Utilize appropriate platforms to replenish surgery product usage cases. • Verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation. • Validate the ship to and replenishment locations of orders with sales and operations partners. • Provide Sales Support Build relationships with Sales Reps and support requested product/case info. • Aid Reps with data entry into RepSuite/WebOps system as needed. • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales. • Determine when Rep support requires escalation based on complexity of request and priority level of need. • Provide Customer Support Services Be the customer-facing voice and develop creative solutions to customer issues. • Provide phone support for inquiries from sales and healthcare professionals. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Provide proactive updates on order status to accelerate billing process. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Job Types: Full-time, Contract Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Work Location: Remote Apply tot his job Apply tot his job Apply To this Job