Experienced Customer Care Representative – Airline Operations and Client Center Support at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading player in the aviation industry, committed to providing exceptional customer experiences and operational excellence. As a dynamic and innovative company, we are constantly seeking talented individuals to join our team and contribute to our continued success. The airline industry is a complex and fascinating field, requiring a unique blend of technical expertise, business acumen, and customer-centric approach. At arenaflex, we are passionate about delivering world-class services and creating a positive impact on the lives of our customers and employees.

Job Overview and Responsibilities

We are currently seeking a highly motivated and enthusiastic Customer Care Representative to join our Operations and Customer Center (OCC) team. As a key member of our team, you will play a vital role in supporting our 24/7 operations and ensuring the delivery of exceptional customer experiences. Your responsibilities will include:

• Working with aviation experts to utilize data and solve operational business challenges
• Collaborating with cross-functional teams to drive business outcomes and improve customer satisfaction
• Assisting in the development of applications and efficiencies to reduce workload for the frontline team
• Researching and developing strategies to determine safe and conservative fuel loads, improve aircraft routing, and enhance payload forecasting
• Providing exceptional customer service and support to our clients and internal stakeholders

Teams You Could Be Assigned To

As a Customer Care Representative at arenaflex, you could be assigned to one of the following teams:

• Load Control Center: responsible for aircraft weight and balance, fuel delivery, and ensuring compliance with manufacturer and company specifications
• Fuel Strategy: responsible for developing strategy, tools, and sustainability policy for $14 billion in annual stream fuel consumed by the airline

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma, GED, or high school equivalency
• At least 18 years old and authorized to work in the US
• Ability to work for at least three alternating semesters in Atlanta, GA, Monday through Friday 8AM - 5PM schedule
• Enrolled with an educational institution throughout the term of the co-op program
• Willingness to learn new skills and take on new challenges
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Ability to work effectively in team and individual settings
• Commitment to safety and security, of self and others, as the top priority
• Embracing diversity, thinking, and styles

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Familiarity or experience with SQL, SAS, Python, R, Tableau, Excel, and PowerPoint
• Knowledge of airline operations, scheduling, and planning
• History of seeking leadership positions, including student and community associations
• Passion for a future career in the aviation industry and serving arenaflex's customers

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Commitment to delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to:

• Comprehensive training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• Exposure to various aspects of the aviation industry
• A dynamic and supportive work environment

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. Our work environment is characterized by:

• A collaborative and team-oriented approach
• A commitment to diversity, equity, and inclusion
• A focus on employee well-being and work-life balance
• A dynamic and fast-paced work environment
• A culture of continuous learning and improvement

Compensation, Perks, and Benefits

As a Customer Care Representative at arenaflex, you can expect:

• A competitive salary range of $35-45 per year
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment
• Access to exclusive employee perks and discounts

Conclusion

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Representative at arenaflex, you will be part of a dynamic and innovative team that is shaping the future of the aviation industry. Don't miss out on this chance to take your career to new heights and join our team of dedicated professionals. Apply now and become a part of the arenaflex family!

Apply Job!