Experienced Customer Support Specialist for US Market – Full Remote Opportunity with a Leading Legal-Tech Scale-Up

Welcome to arenaflex

arenaflex is a pioneering legal-tech scale-up that has been making waves in the industry since its inception in 2011. With a strong presence in the EU, US, and over 100 countries worldwide, we have established ourselves as leaders in our domain. Our mission is to empower businesses by providing them with the necessary tools and solutions to comply with legal, local, and regional requirements, allowing them to focus on their core products. Recently, we embarked on an exciting new adventure by joining forces with team.blue, a worldwide leader in digital enablement. This strategic partnership has opened up new avenues for growth and innovation, and we're thrilled to have you be a part of this journey.

About the Role

We're on the lookout for an enthusiastic and dedicated Customer Support Specialist to join our team, with a primary focus on the US market. As a key member of our Customer Care team, you will be responsible for providing top-notch support to our customers via email and chat, addressing their queries and concerns related to payments, invoicing, account management, and our products. Your exceptional research skills and ability to explain complex services in a clear and concise manner will be invaluable in this role. You will also play a crucial part in guiding and helping users with any questions they may have, as well as evaluating updates to our products to recommend potential improvements.

Key Responsibilities:

• Provide exceptional customer support to US-based customers via email and chat, ensuring timely and effective resolution of their queries and concerns
• Research and explain our services and products to customers, addressing their questions and providing solutions
• Guide and assist users with any queries they may have, ensuring a seamless customer experience
• Evaluate updates to our products and recommend potential improvements to enhance customer satisfaction
• Collaborate with the Customer Care team to achieve shared goals and objectives, fostering a culture of transparency, collaboration, and continuous learning

Requirements

To be successful in this role, you should possess:

• At least 2 years of experience in Customer Care or a similar position, with a proven track record of delivering exceptional customer support
• Full professional proficiency in English, with excellent written and verbal communication skills
• Remarkable enthusiasm and willingness to support a scale-up during its growth phase, with a strong desire to learn and grow with the company
• Exceptional soft skills, including team spirit, adaptability, and a customer-centric approach

Added Values:

• Previous experience in start-up and scale-up working environments, with a deep understanding of the challenges and opportunities that come with rapid growth
• Experience with HTML/CSS, with a basic understanding of web development principles
• Experience with CMSs (such as WordPress, Shopify, Wix), with a familiarity with content management systems and their applications
• Experience with Google Tag Manager, with a basic understanding of analytics and tracking principles
• Proficiency in Dutch, German, or Italian, with a desire to work in a multicultural environment

Location and Work Environment

At arenaflex, we believe in the power of remote work and offer a fully remote work arrangement, allowing you to work from anywhere in the world. However, if you prefer to work from an office, you're welcome to use our beautiful offices in Italy (Milan and Bologna) and Germany (Berlin and Hamburg), adopting a hybrid work model that suits your needs. We're committed to providing a bright and collaborative work environment, with a multicultural team of talented and experienced colleagues who share a passion for innovation and customer satisfaction.

Benefits and Perks

As a valued member of our team, you can expect:

• REMOTE WORK: Work 100% remotely or from one of our offices, with the flexibility to choose your preferred work arrangement
• TRAVEL ALLOWANCE: Receive a budget to visit colleagues based on the other side of the world, fostering global connections and teamwork
• COMPANY RETREATS: Join us for fully paid week-long gatherings in amazing destinations, combining work, team-building, and fun
• LEARNING BUDGET: Receive a budget for certifications, events, courses, and books, supporting your professional growth and development
• ENGLISH CLASSES: Access online English classes weekly, within working hours, and on several different levels, helping you improve your language skills
• WORK EQUIPMENT: Receive an equipment allowance to perform at your best, with the latest tools and technology at your fingertips

Career Growth and Learning Opportunities

At arenaflex, we're committed to supporting your career growth and learning journey. You'll have access to a range of training and development opportunities, including workshops, webinars, and conferences, helping you stay up-to-date with the latest industry trends and best practices. Our culture of continuous learning, transparency, and collaboration will provide you with the perfect environment to thrive and grow, both personally and professionally.

Conclusion

If you're excited about the opportunity to join a leading legal-tech scale-up and contribute to our mission of empowering businesses worldwide, we'd love to hear from you. With a strong focus on customer satisfaction, innovation, and teamwork, we're confident that you'll find a rewarding and challenging role with us. Apply now to become a part of our dynamic team and embark on an exciting journey with arenaflex!