[Remote] Remote Transaction Processing Customer Service Representative II - RMTA

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Transaction Processing Customer Service Representative II to respond to customer inquiries, process transactions, and maintain knowledge of company and client programs.

Responsibilities

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
• Process required transactions via mainframe or web-based applications
• May require outbound correspondence from the client to be processed
• Receives documents from both electronic and hard copy forms for processing
• Sorts, images, documents, files, and archives by form type
• Identifies documents and their purpose; creating a database of information
• Classifies documents based on contract requirements
• Captures information based on client requirements
• Verifies data from automated data extraction tools
• Ensures transmission of processed data to the appropriate next level
• Performs other duties as assigned
• Maintain a thorough knowledge of the company and client programs, policies, and technology
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
• Works autonomously within established procedures and practices

Skills

• Must reside in Florida to be considered
• Must be at least 18 years of age or older
• Must have a High School Diploma, or equivalent
• Must be able to submit to a background check and drug test
• Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri

Benefits

• Remote - Work From Home
• Full-time Employment with Benefits day one including paid Holidays.
• Paid Training: Get the training you need to excel.
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview

Company H1B Sponsorship