Experienced Customer Service and Inside Sales Representative for a Dynamic and Inclusive Team at arenaflex – Delivering Exceptional Customer Experiences through Empathy, Knowledge, and Innovative Solutions

Introduction to arenaflex and the Industry

arenaflex is a forward-thinking, global organization that prioritizes a people-first, inclusive culture, fostering a genuine sense of belonging among its diverse team members from over 70 countries. As a leader in providing exceptional customer experiences and tech-powered innovation, arenaflex helps the world's best-known brands improve their businesses. With a strong commitment to career growth and personal development, arenaflex offers a unique opportunity for talented individuals to join its purpose-driven team and contribute to its mission of delivering outstanding customer experiences.

About the Role

As a Customer Service / Inside Sales Representative at arenaflex, you will be part of an organically diverse team that values contribution, support, and the well-being of all members. Your primary responsibility will be to interface with customers via inbound calls, outbound calls, or through the Internet, with the goal of selling products and services, processing customer orders and sales, providing and receiving information, and offering basic customer service support. This role is an excellent opportunity to develop your skills, build lasting relationships with customers, and grow your career within a dynamic and supportive environment.

Key Responsibilities

• Handle inbound calls focusing on customer retention, explaining products and/or services to up-sell and cross-sell to new and current customers.
• Listen attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with customers.
• Maintain basic knowledge of client products and services, assisting in correcting billing concerns and delivering expert customer experiences.
• Utilize computer proficiency, including knowledge of Windows-based applications, to efficiently manage customer interactions and sales processes.
• Collaborate with the team to achieve sales targets, share best practices, and contribute to a positive and inclusive work environment.

Essential Qualifications

• 1 year of customer service experience (Retail, Restaurant, and/or Call Centre experience) is beneficial, demonstrating your ability to work in fast-paced, multi-tasking environments.
• A High School Diploma (or equivalent) is required, with a strong foundation in communication, problem-solving, and customer service skills.
• Eagerness to learn new technologies, adapt to changing situations, and continuously improve your knowledge and performance.
• Flexibility to work a minimum of a 40-hour work week, with a commitment to delivering exceptional customer experiences and meeting sales targets.

Preferred Qualifications

• Previous experience in inside sales, customer service, or a related field, with a proven track record of success in sales and customer satisfaction.
• Advanced computer skills, including proficiency in CRM software, Microsoft Office, and other relevant technologies.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment.
• A strong understanding of customer service principles, with a focus on empathy, active listening, and conflict resolution.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. We offer a range of FREE Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we provide real career and personal growth potential, empowering you to achieve your goals and aspirations.

Work Environment and Company Culture

arenaflex prioritizes a people-first culture, fostering a sense of belonging, inclusivity, and diversity among its team members. Our modern, state-of-the-art office setting is equipped with advanced technologies, and our team is passionate about providing outstanding customer experiences. We champion our people, investing in their infrastructure, capabilities, and long-term success, ensuring a positive and supportive work environment that promotes health, wellness, and personal growth.

Compensation, Perks, and Benefits

As a Customer Service / Inside Sales Representative at arenaflex, you will be provided with a competitive hourly rate of $18.45, paid training, and performance-based incentives. Additionally, you will have access to lucrative employee referral bonus opportunities, a Registered Retirement Savings Plan, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). We also offer health and wellness programs, with trained partners to help promote a healthy you, and a modern, state-of-the-art office setting with advanced technologies and a great team.

Conclusion

If you are a motivated and customer-focused individual looking for a career change with a forward-thinking global organization, we encourage you to apply for the Customer Service / Inside Sales Representative role at arenaflex. With our commitment to career growth, personal development, and exceptional customer experiences, we offer a unique opportunity for you to grow your skills, build lasting relationships with customers, and contribute to our mission of delivering outstanding customer experiences. Join our diverse and inclusive team, and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.