Professional Development Coordinator

Ice Miller LLP is a law firm that is seeking a Professional Development Coordinator to support their Professional Development Department. The role involves planning and executing training programs, managing mentoring initiatives, and collaborating with various stakeholders to enhance lawyer development within the firm.

Responsibilities

• Support the PD team in delivering all firmwide and practice area-specific services
• Provide exceptional service working with lawyers, leaders, and colleagues throughout the firm
• Be proactive and take initiative in anticipating the needs of our lawyers, solving problems, and identifying opportunities to improve department services
• Provide support before, during, and after in-person and virtual meetings, trainings, and events, including scheduling (conference rooms, technology, catering, and other logistics) and providing real-time support to presenters and attendees
• Create, distribute, and analyze post-program surveys and feedback, then track and report on attorney engagement in internal and external training opportunities
• Assist with the firmwide mentoring program by coordinating mentor/mentee pairings, tracking participation, and supporting related events and activities
• Provide support for the annual performance review processes
• Monitor the Professional Development and CLE Outlook inbox and respond to inquiries promptly
• Coordinate the Firm’s CLE programs, including applying for credit, tracking and reporting attendance, setting up in-house sessions, and assisting with CLE questions
• Manage invoices, expense reimbursements, and travel arrangements
• Liaise with external vendors to resolve issues, implement updates, and streamline processes
• Manage data in various systems, software applications, and platforms
• Contribute to accuracy and ongoing improvement of programs, policies, and procedures
• Regularly update the Professional Development online presence
• Support research and special projects as needed
• Attend in-person events led by the Professional Development team as needed
• Partner with HR, Recruiting, and Business Development/Marketing teams to align PD initiatives
• Maintain a growth mindset and seek opportunities to continue to learn about ways to innovate and improve how we use technology and provide services
• Stay current on industry best practices and trends in legal professional development and share insights with the PD team

Skills

• High school diploma required
• Prior customer service experience required
• Strong project management and process improvement skills
• Must be highly organized, detail-oriented, and committed to accuracy
• Excellent interpersonal and relationship-building skills
• Strong written and verbal communication skills
• Ability to research, analyze, and synthesize data effectively
• Proven ability to prioritize, manage multiple projects, and meet tight deadlines
• Demonstrated ability to handle confidential information with discretion and professionalism
• Collaborative and team oriented with the ability to build positive working relationships
• Strong problem-solving skills and a demonstrated proactive and growth mindset
• Committed to continuous learning and professional development and receptive to feedback
• Proficiency in Microsoft Office Suite with an interest and ability to learn new software quickly
• Must be able to perform all essential job duties
• Bachelor's degree preferred
• Experience in a professional services position a plus

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