[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Bloomerang is a company that champions the power and potential of nonprofits, providing a giving platform and stellar support to help them thrive. The Customer Support Specialist will be responsible for delivering excellent customer service and support to Bloomerang’s customers through various communication channels.

Responsibilities

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day)
• Assist our wonderful customers with the Bloomerang software
• Ensure proper software utilization by each of our customers
• Conduct new customer implementations and training
• Develop and delivering training webinars to both our customers and internal employees
• Write and create help documents and videos. Don’t worry, we’ll show you how
• Assist with general software quality assurance and testing
• Provide software design and functionality feedback to our Product Development team

Skills

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
• Problem tracking skills to determine trends or patterns to client system problems
• A background in providing top-notch customer service
• Superb written and verbal communication
• The ability to solve problems quickly
• Keen troubleshooting ability, and general comfort with computers and software technology

Benefits

• Health + WellnessYou’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• Time OffYou'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• 401kYou'll receive a 401k match to help invest in your future.
• EquipmentEverything you need to be successful, shipped right to your door.

Company Overview