HealthCare Customer Service Representative- DME

Surfmed is seeking talented bilingual (English/Spanish) DME Customer Service Representatives to join their growing customer service team. The position involves assisting patients with order status, processing DME orders, and providing exceptional customer service interactions.

Responsibilities

• Route Calls, assist patients/callers with order status
• Process DME orders
• Confirm shipments and provide tracking
• Demonstrate exceptional customer service skills with both internal and external customers. Utilizes proper telephone and email techniques and etiquette, demonstrating respect and compassion in every patient/caregiver internal and external customer interaction
• Work across department lines to ensure efficient and accurate order processing

Skills

• 1-2 Years Previous Healthcare/Medical Customer Service / Call Center Experience
• Excellent Communication Skills
• Willingness to learn and grow within our organization
• Dedication to completing high quality work
• A results-oriented mindset, a positive attitude, a strong work ethic, and a passion for helping people
• DME Experience a HUGE PLUS!
• Preferably 1-2 years of experience working in the healthcare field and knowledge of medical terminology and health insurance plans (highly preferred)
• DME: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Healthcare: 1 year (Preferred)
• Spanish (Preferred)

Benefits

• Competitive Pay
• Retirement Plan with Employer Match
• Dental
• Vision
• Medical
• Life Insurance
• Generous PTO/Vacation
• Paid Holidays
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview