Customer Service Representative

DIRECTV is a company focused on connecting customers to technology and world-class services. As a Customer Service Representative, you will support customers by addressing their inquiries, resolving issues, and enhancing their overall experience with the brand.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required

Skills

• Good listening skills and the ability to effectively communicate under pressure
• Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer
• Being self-motivated and comfortable working in a fast-paced environment
• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer's needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer's technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance

Benefits

• FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
• FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
• 25% off AT&T Cell Phone Service

Company Overview

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