IT Support Specialist

GHJ is a long-established independent firm in the Los Angeles area, seeking an IT Support Specialist to provide end user support for their employees. The role involves troubleshooting IT issues, assisting with user onboarding and offboarding, and ensuring an outstanding IT User experience.

Responsibilities

• Tier 1 troubleshooting of company provided laptops
• AV Meeting setups
• Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
• Application support for industry-specific applications
• Handling user onboarding and offboarding requests
• User creations and deactivations for industry-specific applications
• Identifying and escalating issues to proper IT specialists as needed
• Researching issues and finding resolutions using available information resources
• Working with appropriate vendor tech support to resolve issues when needed
• Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
• Assist with documenting instructions for application updates and communicating to GHJ employees

Skills

• Excellent customer service skills
• Ability to react quickly and effectively to end-user IT needs
• Willing to challenge our thinking
• Ability to work in a highly collaborative environment
• Process oriented
• Critical Analytical thinking skills
• Understanding of basic computer and applications troubleshooting best practice
• 1-2 years of related experience in a customer service-oriented IT support role
• Exceptional customer service skills required
• Strong communication and interpersonal skills
• Familiarity with Entra ID, Intune, and Microsoft 365 Admin
• Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
• Experience supporting and resolving computer issues for both local and remote customers
• Experience working for an accounting or other professional services firm a plus, but not necessary
• Associates Degree in Computer Science or related field is preferred

Company Overview

Company H1B Sponsorship