Product Analyst Crewmember Technology

JetBlue is seeking a Product Analyst Crewmember Technology who will be responsible for production support and continuous improvement efforts within the Crewmember Technology team. The role involves managing testing, defect management, and ensuring high-quality product releases while collaborating with various teams to enhance user experiences for crewmembers.

Responsibilities

• Reviews product release notes, creates test scenarios, and manages user acceptance testing tasks and resources
• Liaises with Product Manager and business matrix partners to understand testing results, defects, and gather necessary approvals
• Manages defects with various business partners in all environments, ensuring defects are resolved, tested, and released
• Liaises with Business Subject Matter Experts to maintain knowledge of business processes, policies, and procedures
• Supports incident and problem management by troubleshooting, resolving issues, and documenting necessary findings
• Performs regular QA testing for products and partners with the internal QA team to ensure automated testing scripts are implemented when possible
• Assists in the creation of change management documentation and supports deployments to ensure a smooth transition into production environments
• Collaborates with data and analytics teams to analyze metrics for optimizing product performance and identifying trends
• Gathers and analyzes end-user feedback to ensure products deliver a seamless, intuitive experience for crewmembers
• Seeks opportunities for continuous improvement by exploring innovative technologies
• Supports the larger Crewmember Technology team with ad hoc research projects and other assigned tasks
• Other duties as assigned

Skills

• High School Diploma or General Education Development (GED) Diploma
• One (1) year of analytical experience
• One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills
• Ability to rapidly resolve issues and recognize when escalation is necessary
• Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
• Must be able to work under pressure and meet deadlines
• Ability to multi-task
• Customer-focused
• Strong sense of urgency and attention to detail
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
• Bachelor's degree in a related field or equivalent experience
• One (1) year of experience in Customer Support or Airport Crewmember Products (i.e. Sabre CSS Suite, BlueEye, eGOR, gates, Brock, etc.)
• Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
• Knowledge of Technology disciplines and interdependencies working knowledge of HTML, CSS and other web programming languages
• Previous experience in the airline or call center industry

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue
• And more

Company Overview