[Remote] Customer Enablement Specialist

Note: The job is a remote job and is open to candidates in USA. Arist is a company that automates the employee enablement process, delivering instant enablement at a significantly lower cost. The Customer Enablement Specialist will focus on optimizing product launches and enhancing customer engagement through strategic planning, documentation, and collaboration with Customer Success Managers.

Responsibilities

• Create and maintain Help Center articles and product documentation
• Learn new features for internal and customer-facing enablement
• Produce monthly product newsletters
• Partner with CSMs on feature launches and program rollouts
• Research and document best practices for successful launches
• Attend customer calls to understand requirements and gather insights
• Analyze ongoing programs to identify optimization opportunities
• Manage the support inbox and troubleshoot issues that come up for customers
• Perform in-platform administrative work to make the Arist experience smoother for our customers
• Escalate bugs to the engineering team and thoughtfully propose new product features to our product team
• Develop customer education and marketing materials to drive feature adoption
• Create educational content including videos, guides, and tutorials

Skills

• US citizen/visa only
• Any experience (new grads ok)
• Ability to create and maintain Help Center articles and product documentation
• Ability to learn new features for internal and customer-facing enablement
• Ability to produce monthly product newsletters
• Ability to partner with CSMs on feature launches and program rollouts
• Ability to research and document best practices for successful launches
• Ability to attend customer calls to understand requirements and gather insights
• Ability to analyze ongoing programs to identify optimization opportunities
• Ability to manage the support inbox and troubleshoot issues that come up for customers
• Ability to perform in-platform administrative work to make the Arist experience smoother for customers
• Ability to escalate bugs to the engineering team and thoughtfully propose new product features to the product team
• Ability to develop customer education and marketing materials to drive feature adoption
• Ability to create educational content including videos, guides, and tutorials
• High learning agility
• Desire to experience a dynamic, fast-paced startup environment

Company Overview