Service Desk Technician - Tier 1 (Hybrid Position)

Advantage Industries, Inc. is a rapidly-growing company that focuses on providing top-notch service and products to its customers. They are seeking a Service Desk Technician - Tier 1 to deliver high-quality customer service while troubleshooting and maintaining clients' IT environments. The role involves providing Tier I support, resolving technical requests, and maintaining documentation related to client environments.

Responsibilities

• Triage, handle and update incoming client requests with the use of a ticketing system
• Assist with scheduling technicians
• Install, monitor, troubleshoot and support client network infrastructure and equipment
• Work with vendors to troubleshoot and resolve client requests, incidents and problems as necessary
• Maintain client documentation
• Participation in rotational on-call support for limited hours outside of standard business operations

Skills

• Excellent communication and interpersonal skills
• Desire and self-motivation to learn and grow as a technician
• Ability to troubleshoot
• Basic network, hardware and software support knowledge
• Strong attention to detail
• Can easily adapt to working independently and engaging in collaborative teamwork
• 1+ year of experience working in a service desk environment
• Experience working in an enterprise Windows environment: AD, Microsoft 365, Windows 10/11
• At least one relevant technical certification (CompTIA A+, Network, Security, ITIL, Microsoft, etc.) or related degree/background experience
• Experience with other Operating Systems (MacOS and Linux) is a plus

Benefits

• $$$$ Performance Incentives: Quarterly bonuses, commissions and we also offer employee referral rewards
• Hybrid / Remote schedule
• We focus on your work-life balance, including offering flexible work schedules
• Strong focus on team cohesion and supportive company culture

Company Overview