[Remote] Technical Support Representative I (Remote), Temp to Hire

Note: The job is a remote job and is open to candidates in USA. HME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971, focusing on customer satisfaction and collaboration. They are currently seeking a Technical Support Representative to provide support to customers and installers through troubleshooting, maintenance, and installation assistance in a remote call center environment.

Responsibilities

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintains daily logs and records
• Identify and makes recommendations for product improvement
• Training will be provided

Skills

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Benefits

• Tuition reimbursement
• 3 weeks paid vacation your first year
• Paid holidays
• Medical
• Vision and dental coverage
• Pet insurance
• Life insurance
• 401K contributions

Company Overview

Company H1B Sponsorship