**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Type:** Permanent **Positions:** 8 **Location:** Bristol, Connecticut, 06010 **Job Closing Date:** December 24, 2024 **About arenaflex** arenaflex is a dynamic and innovative organization that empowers individuals to grow and thrive in their careers. As a leading provider of exceptional customer experiences, we are committed to delivering top-notch service that exceeds our customers' expectations. Our team is passionate about creating a culture of excellence, collaboration, and continuous learning. If you're a customer-focused professional looking for a challenging and rewarding opportunity, we invite you to join our arenaflex family. **Job Summary** We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products. If you have a passion for delivering outstanding customer experiences, a strong work ethic, and excellent communication skills, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service Representative at arenaflex, you will be responsible for: * Offering customers pricing, delivery, and product information in a courteous and professional manner. * Responding to customer inquiries, resolving issues, and performing other marketing tasks, such as promoting and selling products, and processing or confirming sales. * Monitoring and addressing commercial requirements on customers' portals and forwarding quality and technical needs to the appropriate department. * Making and receiving non-routine phone calls that may require deviation from standard procedures. * Addressing customer questions, comments, or complaints while adhering to established guidelines. * Preparing responses to customers in the required format. * Serving as a liaison between customers and various departments within the company. * Maintaining records and assisting in preparing required reports. * Acting as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines. * Providing back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present. * Completing tasks promptly and ensuring that output generally meets or exceeds expectations. * Producing work that is accurate and rarely contains errors. * Conducting oneself in a business-like and respectful manner. * Adapting productively to changes and performing other essential tasks as assigned. * Providing timely and accurate information to incoming customer order status and product knowledge requests. * Processing customer orders/changes/returns according to established department policies and procedures. * Working closely with the credit department to resolve disputed credit items. * Providing timely feedback to the company regarding service failures or customer concerns. * Partnering with the sales team to meet and exceed customer's service expectations. * Maintaining a sound working knowledge of all markets and product conditions. * Notifying and assisting buyers, operations, and sales support persons by communicating customer's needs and preferences. * Maintaining effective, professional relationships with customers, vendors, and fellow employees. * Organizing and providing assistance for special sales, promotions, seasonal items. **Skills and Requirements** To be successful in this role, you will need: * To be legally authorized to work in the U.S. * The ability to effectively present information and respond to questions from co-workers and customers. * The ability to interact effectively with various interrelated departments. * The ability to gain extensive knowledge of the company's product lines and applications. * Effective time management skills. * Attention to detail. * A continuous improvement mindset. * The availability, flexibility, and maturity to represent the company. * The ability to sit for extended periods in front of a computer. **Benefits** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Competitive compensation: $33-40 per hour * 401K plan * Donation-matching program * Employee events * Employee referral program * Flexible schedules * Flexible spending accounts * Free food and coffee * Game rooms * Gym memberships * Life insurance * Maternity/paternity paid leave * Medical, dental, and vision insurance * Mobile phone discount * Paid holidays * Paid sick days * Performance bonus * Prescription drug coverage * Professional development opportunities * Retirement/pension plans * Vacation/paid time off * Work-from-home opportunities **Career Growth Opportunities** At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training * Mentorship programs * Professional certifications * Leadership development programs * Career advancement opportunities **Work Environment and Company Culture** Our remote team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer experiences. We value diversity, inclusion, and teamwork, and we are committed to creating a work environment that is inclusive, respectful, and supportive. **How to Apply** If you are a motivated and customer-focused professional looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job