**Experienced Customer Service Representative – Remote Health Insurance Enrollment Support**

As a highly skilled and dedicated individual, we invite you to join arenaflex, a leading innovator in the health insurance industry, as a Remote Customer Service Representative. At arenaflex, we're passionate about making finding and enrolling in health insurance simple, and we're looking for like-minded professionals to join our elite teams. With a commitment to building a motivating and positive work environment, despite working remotely, we're excited to offer a unique opportunity for growth and development in a dynamic and supportive team. **About arenaflex** arenaflex is a pioneering company that has established itself as the largest state-based marketplace footprint, empowering millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools have revolutionized the way people navigate the complex world of health insurance. With a focus on innovation and customer satisfaction, we've built and operated award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our cutting-edge technology and expertise have made us a trusted partner in the industry, and we're now seeking talented individuals to join our team. **Key Responsibilities** As a Remote Customer Service Representative at arenaflex, you'll be an integral part of delivering an exceptional customer experience and helping individuals navigate the health insurance enrollment process. Your key responsibilities will include: * Handling inbound and outbound calls with a high level of professionalism and customer satisfaction * Managing customer accounts and providing technical support to resolve issues and concerns * Entering application data accurately and efficiently * Responding to online chat inquiries and providing timely support * Interpreting and following defined procedures and policies to ensure compliance and quality * Utilizing creative problem-solving skills to resolve complex issues and improve customer satisfaction * Demonstrating flexibility and adaptability in a fast-paced, dynamic environment * Managing time and tasks effectively, prioritizing multiple projects and updates * Participating in extensive self-study, training, and testing to stay up-to-date with industry developments and arenaflex's technology * Adhering to regulated guidelines for communications via all channels **Essential Qualifications** To succeed in this role, you'll need to possess: * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with a high level of professionalism * A high level of comfort working from home, with a dedicated, private, and secure workspace * Self-motivation and a success-driven attitude, with a commitment to delivering exceptional customer service * A strong ability to multitask, prioritize tasks, and manage time effectively * A willingness to learn and adapt to new technologies, procedures, and policies **Preferred Qualifications** While not required, previous experience in customer support or technical support roles, as well as familiarity with CRM systems and practices, would be highly beneficial. Additionally, experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a valuable asset. Spanish Bilingual skills are also a plus. **What We Offer** As a Remote Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including: * Paid training to ensure your success in the role * Full-time, seasonal temp-to-permanent roles with opportunities for growth and development * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home, with a collaborative and supportive team environment * A comprehensive benefits package, including 401K match and Individual Coverage HRA (ICHRA) * Paid time off (PTO) to maintain a healthy work-life balance **Compensation Details** * Base pay: $14.50 per hour * Enhanced rate: $16.00 per hour contingent on weekly attendance and performance * Spanish Bilingual base pay: $15.50 per hour * Spanish Bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance **Requirements** To ensure your success in this role, you'll need to meet the following requirements: * 18 years of age or older * Minimum internet speed of 35 mb/s * Dedicated, private, and secure workspace * Personal laptop or desktop computer required for the training period * Commit to full attendance during the 3-week training period * Complete a background check and health screening * Cable/Fiber Broadband Internet with a hard-wired Ethernet connection is required * NOT compatible: Mobile Internet Service Providers and Satellite **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job