Experienced Customer Service Representative – Delivering Compassionate Support in a Fast-Paced Specialty Pharmacy Environment at arenaflex
Introduction to arenaflex and Our Mission
At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle underscores our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every member of our team to play a transformative role in our culture and to accelerate our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.
Our Heart At Work Behaviors
arenaflex's Heart At Work Behaviors support our purpose and are the foundation upon which we build our interactions with patients, customers, and each other. We strive to create an environment where everyone feels empowered by the role they play in transforming our culture and driving innovation. Our behaviors are designed to foster a culture of compassion, genuine care, and excellence in everything we do.
Job Opportunity: Work from Home Customer Service Representative
arenaflex is seeking talented and compassionate individuals to join our team as Work from Home Customer Service Representatives in Florida. To be considered for this exciting opportunity, you must reside within 75 miles of our Specialty pharmacy location at 9310 Southpark Center Loop, Orlando, FL 32819. As a Pharmacy Service Representative, you will be an integral part of our Specialty Mail Order Pharmacy team, providing critical telephone support to patients receiving life-sustaining specialty drug therapy.
Key Responsibilities
- Coordinate and process new patient medication orders and reorders, including verifying and re-verifying benefits.
- Assist patients with translating and entering new or refill prescriptions into our pharmacy information system.
- Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues.
- Utilize superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring the timely processing of specialty medications and meeting financial and clinical expectations prior to fulfillment.
Requirements for Success
Essential Qualifications
- One year of experience in a customer service role, handling and resolving a high volume of complex customer needs over the phone.
- One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications.
- One year of computer keyboarding experience, with demonstrated skills and aptitude.
- Verifiable high school diploma or equivalent.
Preferred Qualifications
- Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology are highly preferred.
What We Offer
At arenaflex, we are committed to the well-being and growth of our colleagues. In addition to a competitive pay range of $17.00 - $25.65 per hour, we offer a comprehensive benefits package that includes:
- Full range of medical, dental, and vision benefits.
- Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Numerous well-being programs, education assistance, and free development courses.
- CVS store discount and discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Career Growth and Learning Opportunities
arenaflex is dedicated to the professional development and growth of our team members. We offer various training programs, workshops, and education assistance to help you enhance your skills and advance your career. Our fast-paced and dynamic environment provides ample opportunities to learn, innovate, and make a meaningful impact in the lives of our patients and customers.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive, compassionate, and supportive work environment. We believe in fostering a culture of excellence, where every team member feels valued, empowered, and inspired to deliver their best. Our company culture is built on the principles of heart, compassion, and a relentless commitment to improving the health and well-being of our communities.
How to Apply
To apply for this exciting opportunity, simply follow our two-step application process:
- Apply online through our website.
- Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications.
Conclusion
If you are a compassionate, skilled, and motivated individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and become part of a dynamic, heart-centered organization that is dedicated to transforming the health care experience and improving the well-being of our communities. Apply today and take the first step towards a rewarding and fulfilling career with arenaflex!
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