**Experienced Customer Service Agent - Retail - $18/hr - Remote**

At arenaflex, we're on a mission to challenge the norms of the gaming industry by building an immersive interactive gaming experience that's responsible, innovative, and fun. As a leading interactive gaming company, we're committed to helping our team members grow and succeed. We believe that hiring talented individuals who love what they do will help us win! **Join the arenaflex Team** Are you passionate about making memorable experiences? Are you skilled at taking potentially unpleasant situations and turning them around with a smile? Do you have experience in the hotel, travel, and/or hospitality industries? Are you technologically savvy and can navigate multiple tools at once to help our guests? If so, we're looking for you! **About arenaflex** arenaflex is a dynamic and innovative company that's pushing the boundaries of the gaming industry. As the digital arm of PENN Entertainment, we're committed to providing an immersive and engaging experience for our guests. With a strong focus on customer satisfaction, we're looking for talented individuals who share our passion for delivering exceptional service. **The Role** As a Retail Customer Service Agent at arenaflex, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll be responsible for communicating with our players and guests via phone, live chat, and email to ensure a seamless customer experience. You'll also have the opportunity to develop in-depth knowledge of our hotel and casino properties and identify ways to improve our guest experiences. **Typical Workday at arenaflex** * Communicate with our players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on the Property offerings. * Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * For applicable properties, assist guests with booking hotel reservations, provide relevant information about the property, and address the guest's inquiry while sustaining company conversion rate expectations. * Operate our telephone call service by answering and transferring inbound phone calls and execute outbound phone calls when applicable. * Answer guest questions about arenaflex hotel Properties, casino Property information, occasional PENNPlay account information, and Property event information. * Follow various internal standard operating procedures to escalate issues to casino Property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Why Join arenaflex?** Recently being recognized as a top workplace in the United States, we believe people work their best when they can be themselves. We're looking for hungry, innovative thinkers to help us challenge the status quo of the gaming industry. Diversity, equity, and inclusion are vital to all of our processes, programs, and structures. Your story, who you are, and your experience matter here. **Ready to Join the arenaflex Team?** Apply now and become a part of our dynamic and innovative team! Apply Job! **About arenaflex** arenaflex is a leading interactive gaming company that's pushing the boundaries of the gaming industry. With a strong focus on customer satisfaction, we're committed to providing an immersive and engaging experience for our guests. Our team is passionate about delivering exceptional service and creating memorable experiences for our players and guests. **Our Culture** At arenaflex, we believe in creating a fun and relaxed work environment that encourages collaboration and innovation. We're committed to diversity, equity, and inclusion and believe that everyone's story, experience, and perspective matter. We're looking for talented individuals who share our passion for delivering exceptional service and creating memorable experiences. **Our Benefits** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Our Values** * Customer satisfaction: We're committed to delivering exceptional service and creating memorable experiences for our players and guests. * Innovation: We're passionate about pushing the boundaries of the gaming industry and creating new and exciting experiences. * Diversity, equity, and inclusion: We believe that everyone's story, experience, and perspective matter and are committed to creating a workplace that's inclusive and welcoming to all. * Collaboration: We believe in working together as a team to achieve our goals and create memorable experiences for our players and guests. **Join the arenaflex Team Today!** Apply now and become a part of our dynamic and innovative team! 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