**Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex**

Join arenaflex, a global leader in entertainment and media, as we continue to revolutionize the way people consume content. As an External Support Engineer, you will play a vital role in bridging the gap between our content creation teams and the tools engineering team. Your expertise and passion for delivering exceptional support will enable our external teams to thrive, and your contributions will have a direct impact on the quality and efficiency of our content creation processes. **About arenaflex** arenaflex is a media and entertainment company that has disrupted the way people consume content. Our mission is to entertain, inform, and inspire audiences around the world. With a diverse range of original content, including movies, TV shows, and documentaries, we are constantly pushing the boundaries of storytelling and innovation. Our commitment to excellence and customer satisfaction drives everything we do, and we are seeking talented individuals who share our passion and values. **Key Responsibilities** As an External Support Engineer at arenaflex, you will be responsible for: * Providing technical support to content/external teams in regards to the use of content tools, ensuring they have the necessary knowledge and skills to succeed * Creating reference materials and providing training to get external teams up to speed with the toolset, empowering them to work independently and efficiently * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users, minimizing downtime and maximizing productivity * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA, ensuring seamless communication and collaboration * Advocating for tools, workflow improvements, and suggestions from external teams, fostering a culture of continuous improvement and innovation * Partnering with other engineers to develop tools and processes that improve efficiency and quality, driving business outcomes and customer satisfaction * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion, leveraging your expertise and influencing the development of new tools and processes * Exemplifying reliability, accountability, and professionalism in all work-related interactions, setting a high standard for yourself and your team **Essential Skills and Abilities** To succeed in this role, you will need: * The ability to read and understand C# code, with a solid foundation in programming principles and software development * Excellent written and verbal communication skills, including the ability to work with external partners and stakeholders * A positive attitude and the ability to receive and provide objective and constructive feedback, fostering a culture of growth and development * Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously, ensuring timely and effective resolution of issues * Self-motivation, with the ability to work independently and as part of a team, driving results and delivering high-quality outcomes **Education and Experience** We are seeking candidates with: * A Computer Science or related degree, or equivalent work experience, demonstrating a strong foundation in software development and engineering principles * Experience supporting a live service or tool environment, with a proven track record of delivering high-quality support and resolving complex issues * Unity 3D game and tool development experience, with a solid understanding of game development principles and software engineering best practices * Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of agile development methodologies and project management principles * iOS and Android mobile development experience, with a solid understanding of mobile app development principles and software engineering best practices * 5 years' experience in delivering production-level code in a professional environment, with a proven track record of delivering high-quality software and resolving complex issues **Position Type/Expected Hours of Work** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. As a remote worker, you will need to be self-motivated and disciplined, with excellent communication and time management skills. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. **Why Join arenaflex?** As an External Support Engineer at arenaflex, you will have the opportunity to work with a talented team of engineers and developers, driving innovation and excellence in content creation. You will be part of a dynamic and fast-paced environment, with a focus on customer satisfaction and continuous improvement. Our comprehensive benefits package includes: * Competitive salary and bonus structure * Comprehensive health and wellness benefits * Flexible work arrangements and remote work options * Professional development and training opportunities * Access to cutting-edge technology and tools * Collaborative and inclusive work environment **How to Apply** If you are a motivated and talented individual who is passionate about delivering exceptional support and driving innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply for this job