Desk Property Adjuster (Hybrid)

USAA is dedicated to empowering its members to achieve financial security, particularly serving the military community and their families. The Property Adjuster role involves investigating, evaluating, negotiating, and settling low to moderate complexity property insurance claims while ensuring compliance with state regulations.

Responsibilities

• Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage
• Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies
• Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes
• Maintains accurate, thorough, and current claim file documentation throughout the claims process
• Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Skills

• High School Diploma or General Equivalency Diploma
• 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims
• Knowledge of estimating losses using Xactimate or similar tools and platforms
• Demonstrated negotiation, investigation, communication, and conflict resolution skills
• Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations
• Ability to prioritize and multi-task, including navigating through multiple business applications
• May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
• 2+ years relevant property claims adjusting
• Desk adjusting residential property claims to include water, roof, and personal property
• Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement
• Proficient with virtual tools (such as Claim X, Hover, and Hosta)
• Call center experience
• Xactimate proficiency
• Bachelor's Degree
• US military experience through military service or a military spouse/domestic partner

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

Company Overview