[Remote] Field Support Engineer

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in mission-critical communications and analytics, dedicated to enhancing public safety. They are seeking a Field Support Engineer responsible for integrating systems into complex customer environments and resolving technical issues through direct customer interaction.

Responsibilities

• Prepares and configures solutions for integration into complex customer systems
• Completes installation, testing and acceptance of Scout in complex customer systems
• Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
• Determine most cost-effective repair/resolution to minimize customer downtime
• Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
• Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
• Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
• Provide after-schedule support on an as needed basis
• Work collaboratively with the Sales team to support pre-sales system designs and technical presentations
• Provide on-site end user training
• Coordinates design of subsystems and integration of total system
• Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
• Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
• Uses computer assisted engineering and design software and equipment to perform engineering and design tasks

Skills

• High School diploma, and Associates degree, Or 1+ years of experience in Software, Networking, IT, Public Safety, and Wireless communications
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• Experience with Windows OS/Applications configuration and troubleshooting
• Experience with IP Network troubleshooting
• SQL Database
• IP Radio Technologies
• IP Telephony
• Virtualization

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview