Traveling Field Service Technician II

Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Traveling Field Service Technician to provide on-site service, diagnose technical issues, and build customer relationships while traveling extensively across the U.S.

Responsibilities

• Work with cutting-edge Canon equipment and technologies
• Build strong relationships with customers through direct on-site service
• Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment
• Travel extensively within the US to install the Canon Ink Jet Product
• Diagnose mechanical, software, network, and system issues using established procedures
• Deliver high-quality, professional on-site service to meet or exceed customer expectations
• Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property
• Assist with escalated technical or customer service issues and guide less experienced technicians

Skills

• High School Diploma, GED, or equivalent + 1–2 years of technical or field service experience
• Basic understanding of internet/network environments
• A strong mechanical aptitude
• Ability to complete the 20-day PDIF training
• Willingness and ability to travel extensively (75-80%), including overnight stays typically lasting up to a duration of 2 weeks
• Valid driver's license and acceptable driving record
• Ability to lift 50 lbs and stay active for most of the workday
• Comfortable with shift work, installs will involve Overtime and weekend work

Benefits

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you cant get anywhere else
• Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

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