[Remote] Sales Support Representative (Part-Time)

Note: The job is a remote job and is open to candidates in USA. Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a determined Sales Support Representative who will work closely with field sales representatives and installation technicians to ensure a smooth onboarding experience and support the sales cycle operations.

Responsibilities

• Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys
• Assist with installation and activation processes for new customers
• Communicate professionally with field agents and internal teams
• Review and respond to initial installation issues involving field sales
• Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program
• Provide support via telephone, QUIQ, and email sales representatives and technicians
• Verifying new accounts meets company criteria and compliance standards
• Coordinate with tech support for scheduling installations
• Conduct verification calls for potential new installations
• Make outbound survey calls for dealer installations

Skills

• Strong communication skills and ability to give/receive feedback professionally
• Reliable attendance, punctuality, and flexibility to take on additional duties
• Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
• Proficient in computer systems, multitasking, and detail-oriented organization
• Bilingual Spanish
• Security Industry experience

Benefits

• Medical
• Dental
• Vision
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• HSA/FSA
• Life & AD&D Insurance
• Disability Coverage
• Maternity/Parental Leave
• Mental & Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment & Monitoring
• Employee Referral Program
• Continuing Education

Company Overview