Experienced Customer Service Monitoring Representative – Alarm Response and Dispatch Specialist for Residential and Small Business Security

Introduction to arenaflex

arenaflex has been at the forefront of providing innovative security solutions since 1874, making it the #1 smart home security provider in the U.S. Our mission is clear: we help save lives for a living. With a strong commitment to continuous innovation, advanced technology, and strategic partnerships, we deliver products and services that protect life and valuables, whether at home, business, or on the go. As a leader in electronic security, interactive home and business automation, and monitoring services, we are dedicated to making a real impact in the lives of our customers every day.

Why Choose arenaflex?

At arenaflex, it's more than a job – it's a noble purpose that defines us. We are a team of everyday heroes, united under one mission: to help save lives for a living. Our employees are passionate, committed, driven, and ambitious, using and developing their talents for good at work, home, and in their communities. By joining our team, you will be part of a company that values diversity, inclusivity, and equal employment opportunities. We celebrate the unique backgrounds, perspectives, and skills that each employee brings, and we strive to ensure every individual feels valued and supported.

Job Overview

We are seeking an experienced Customer Service Monitoring Representative to join our team in a remote work-from-home position. As an Alarm Monitoring Representative, you will play a pivotal role in our noble purpose, monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting responsible parties. This position requires you to live within 1 hour of our Wichita, KS contact center, located at 800 East Waterman, Wichita, KS 67202, due to licensing requirements.

Major Responsibilities:

• Handle incoming alarm calls and place outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Prioritize attention to detail while documenting alarm handling procedures within the alarm screens.
• Complete alarm processing in accordance with departmental procedures.
• Provide alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receive inbound calls related to alarm call back inquires.

What We Offer

At arenaflex, we are committed to supporting the growth and development of our employees. When you commit to us, we commit to you. Our comprehensive benefits package includes:

• Paid training to ensure your success in the role.
• Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, and 401(k) with employer matching.
• Casual, yet energetic and engaging work environments that foster collaboration and creativity.
• Paid vacation time to recharge and relax.
• Tuition reimbursement and employee referral bonuses to support your ongoing education and career growth.
• Potential opportunities to work from home based on business needs, providing flexibility and work-life balance.
• A culture of coaching, development, and career growth opportunities to help you achieve your professional goals.

Requirements:

To be successful in this role, you should have:

• A high school diploma or equivalent.
• A minimum of six (6) months of customer service experience, with a proven track record of providing excellent service and support.
• Technical aptitude, problem-solving skills, and the ability to prioritize multiple items at once in a fast-paced environment.
• The ability to be licensed in multiple states, with a strong understanding of regulatory requirements and compliance.

Pay and Benefits Disclosure

The pay for this role is $17.50 per hour base, with opportunities for growth and advancement. We offer employees access to healthcare benefits, a 401(k) plan, and company match, as well as short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. Employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer 6 paid holidays to ensure you have time to relax and recharge.

Career Growth Opportunities

At arenaflex, we are committed to supporting the ongoing growth and development of our employees. We offer a range of career growth opportunities, including training and development programs, mentorship, and coaching. Our goal is to help you achieve your professional goals and advance in your career, while making a meaningful impact in the lives of our customers.

Work Environment and Company Culture

Our work environment is casual, yet energetic and engaging, with a focus on collaboration, creativity, and innovation. We value diversity, inclusivity, and equal employment opportunities, and we strive to ensure every employee feels valued and supported. Our company culture is built on a foundation of respect, trust, and open communication, with a strong emphasis on teamwork and camaraderie.

Conclusion

If you are a motivated and dedicated individual with a passion for customer service and a desire to make a real impact, we encourage you to apply for this exciting opportunity. As a Customer Service Monitoring Representative at arenaflex, you will be part of a team that is dedicated to helping save lives and making a difference in the lives of our customers. Join our team today and put purpose behind your paycheck.