Experienced Customer Service Associate – Locker+ Retail Location Ambassador for arenaflex

Introduction to arenaflex and the Industry

arenaflex is a pioneering force in the retail and logistics industry, committed to providing unparalleled customer experiences through innovative solutions and a dedicated team. As a leader in package delivery and pickup services, arenaflex's Locker+ retail locations are at the forefront of convenience and customer satisfaction. If you're passionate about delivering exceptional service, thrive in dynamic environments, and are eager to be part of a team that makes a difference, we invite you to join our journey.

Job Overview

At arenaflex, we're seeking highly motivated and customer-centric individuals to join our Locker+ team as Customer Service Associates. This role is more than just assisting with customer orders; it's about connecting personally with our customers, understanding their needs, and enhancing their experiences with arenaflex. As a Customer Service Associate, you will be the face of arenaflex, ensuring that every interaction with our customers is positive, helpful, and memorable.

Duties & Responsibilities

• Receive, Pick, and Stow Customer Orders: Process returns and prepare packages for delivery, ensuring accuracy and efficiency in all transactions.
• Assist Customers: Address customer inquiries, resolve issues promptly, and provide information on services and policies, showcasing your excellent communication and problem-solving skills.
• Maintain a Clean Workspace: Ensure the Locker+ location is safe, organized, and clean, reflecting arenaflex's commitment to quality and customer satisfaction.
• Manage Locker+ Location: Handle responsibilities including opening and closing the site, managing inventory, and performing other duties as required to ensure smooth operations.
• Use Technology: Utilize smartphones and handheld devices to sort, scan, and prepare orders, demonstrating your ability to adapt to and effectively use technology.
• Receive Truck Deliveries: Assist in unloading and organizing incoming packages, ensuring that all items are handled with care and stored appropriately.

Physical Requirements

To succeed in this role, you must be able to perform physical labor, including:

• Lifting: Up to 49 pounds, with or without reasonable accommodation, as part of receiving, processing, and delivering packages.
• Standing and Walking: Stand and walk during shifts that can last up to five hours, with or without reasonable accommodation, as you assist customers and manage the Locker+ location.
• Moving Items: Use carts, dollies, hand trucks, and other equipment to move items around the location, ensuring efficient operations and customer satisfaction.
• Stairs: Go up and down stairs where applicable, as part of navigating the Locker+ location or accessing storage areas.
• Availability: Work part-time between 8:30 a.m. and 9:30 p.m., with schedules varying week to week, demonstrating your flexibility and commitment to meeting customer needs.

Work Environment

At arenaflex, we prioritize your safety and well-being, ensuring that our work environments are not only safe but also conducive to productivity and job satisfaction. As a Customer Service Associate, you can expect to:

• Work in Safe Conditions: arenaflex is committed to providing safe working conditions, with protective gear provided and daily safety tips shared to ensure your well-being.
• Experience Various Locations: Work behind a counter in different locations such as partner retailers, warehouse lobbies, or other designated areas, each offering a unique environment and set of challenges.
• Be Active: Spend most of your shift on your feet, helping customers, sorting packages, and performing other duties that require physical activity and mobility.
• Enjoy Climate-Controlled Environments: Work in comfortable, climate-controlled spaces that are designed to minimize distractions and maximize your productivity.
• Minimal Noise Levels: Experience noise levels similar to a grocery store, allowing you to focus on your tasks and interact effectively with customers.
• Dress Code: Wear comfortable, closed-toe shoes, with protective safety footwear required in select units. arenaflex provides a $110 gift code for shoe purchase to ensure you have the appropriate attire for your role.

Why You’ll Love Working at arenaflex

arenaflex offers a unique blend of job satisfaction, career growth, and personal benefits that make it an ideal place to work. You'll enjoy:

• Work-Life Balance: Jobs that fit any lifestyle, with nearby locations, great pay, and supportive teams that understand the importance of balance.
• Schedule Flexibility: Options include full-time, reduced-time, or part-time schedules, with the possibility of additional hours, allowing you to choose a schedule that suits your needs.
• Shift Options: A variety of shifts are available, including overnight, early morning, day, evening, and weekend shifts, as well as the possibility of four-day workweeks and three-day weekends.
• Anytime Pay: Instantly cash out up to 70% of your earnings immediately after shifts, for select groups, providing you with financial flexibility and peace of mind.

Our Workplace Culture

At arenaflex, we're proud of our state-of-the-art facilities, modern, clean, and well-organized warehouses that reflect our commitment to innovation and customer satisfaction. Our workplace culture is built on:

• Inclusive Culture: DEI programs and affinity groups are available, ensuring that everyone feels valued, respected, and supported.
• Team Environment: Small and large teams work together, supporting each other to achieve common goals and celebrate successes.
• Safety First: Protective gear is provided, and daily safety tips are shared to prioritize your safety and well-being.

Career Growth and Benefits

arenaflex is committed to your growth and development, offering:

• New Skills: Learn the latest technology, including handheld devices and robotics, to enhance your skills and stay ahead in your career.
• Career Advancement: Free training, development programs, and tuition support are available to help you advance in your career and achieve your professional goals.
• Comprehensive Benefits: Enjoy pay and savings options, healthcare, and peace of mind for you and your family, knowing that you're part of a company that cares about your well-being.

Requirements

To be considered for the Customer Service Associate role at arenaflex, you must:

• Be 18 Years or Older: This role is open to individuals who are at least 18 years old and meet the other requirements outlined.
• Understand and Adhere to Job Requirements and Safety Guidelines in English: You must be able to understand and follow all job requirements, safety guidelines, and instructions in English to ensure your safety and the safety of others.

Conclusion

If you're passionate about customer service, enjoy working in a fast-paced environment, and are looking for a role that offers growth opportunities and a sense of fulfillment, we encourage you to apply for the Customer Service Associate position at arenaflex. Join our team and become part of a dynamic and innovative company that values its employees and is dedicated to making a positive impact. Apply now and start your journey with arenaflex today!