Operations Support Specialist, Claims

The Hartford is a leading insurance company dedicated to making a difference. They are seeking an Operations Support Specialist for their Claims organization, responsible for providing support and ensuring efficient processing of claim transactions.

Responsibilities

• Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
• Assigning or reassigning claim tasks or customer transactions to appropriate party
• Creating or updating professional correspondence including appropriate documentation within claim files
• Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
• Entering and/or assigning new claim losses
• Perform other duties as assigned
• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
• Demonstrating accountability by accepting and applying feedback received
• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
• Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
• Making outbound calls as needed

Skills

• High school graduate or equivalent certification
• Proficiency with Microsoft Office tools
• Ability to lift 20lbs
• Acceptable performance on pre-employment assessment tools
• Professional Demeanor
• Effective Communication Skills
• Strong Customer Service Orientation
• Time Management and Organizational Skills
• Work independently or collaborate effectively when needed
• Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
• 4-year college degree

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

Company Overview