**Experienced Customer Service Representative – Remote Travel Support Specialist at arenaflex**
Key Responsibilities:
- Participate in monthly virtual meetings, where your insights and contributions will help shape our company's mission and culture
- Guide clients in achieving their travel goals by working closely with them to create personalized itineraries
- Thrive in a role that values rational, humble, and intuitive professionals with virtual experience and a deep understanding of client needs
- Live out our Core Values and Mission Statement, and embody our company culture
- Surprise and delight clients with innovative solutions and personalized service, ensuring no one falls through the cracks
- Respond to client inquiries and requests promptly
- Manage payments and send payment reminders
- Handle flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations
- Correspond with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure
- Prepare client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure
- Assist with internal coordination and distribute necessary information
- Set schedules and manage time effectively
- Manage client profiles and bookings
- Serve as backup travel support or the main point of contact during emergencies, even outside of normal office hours
- Continuously grow in your ability to implement tools that enhance our remote workplace culture
What We're Looking For:
We're seeking a driven self-starter who is proactive, positive, and trustworthy. If you're a flexible, creative thinker with strong organizational skills and a results-oriented mindset, we want to hear from you!
- Excellent verbal and written communication skills
- Someone who can work independently with a high degree of autonomy in a remote environment
- A strong foundation in leadership and a talent for persuasion
- A deep understanding of client needs and a passion for delivering exceptional customer experiences
- Experience working in a remote environment and a willingness to adapt to new tools and technologies
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Remote Travel Support Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Develop valuable skills and knowledge in customer service, travel support, and remote work
- Enjoy a flexible and autonomous work environment that allows you to work from anywhere
- Participate in ongoing training and development opportunities to enhance your skills and career growth
- Enjoy a competitive compensation package and benefits that support your well-being and success
How to Apply:
Ready to take the next step in your career journey? Apply today to become a Remote Travel Support Specialist at arenaflex! We can't wait to hear from you and explore how you can contribute to our team's success.
About arenaflex:
arenaflex is a leading provider of innovative travel solutions that exceed our clients' expectations. We're passionate about delivering exceptional customer experiences and creating a work environment that's inclusive, supportive, and empowering. Join our team and be part of a dynamic and growing organization that's shaping the future of travel support.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and supportive of all employees, regardless of their background, culture, or identity.