SAP AMS Intern

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. The SAP AMS Intern will gain hands-on experience in supporting the launch and stabilization of the SAP Application Management Services model, working closely with the ERP Service Delivery Manager to ensure smooth post-go-live operations.

Responsibilities

• Assist in analyzing and tracking SAP post-go-live issues and trends across functional workstreams; support the AMS team in managing incident resolution and knowledge capture
• Help maintain and enhance SAP AMS operational procedures, SOPs, and knowledge base articles to reflect evolving processes and lessons learned from stabilization
• Partner with the Service Delivery Manager to design and update AMS performance dashboards and reports — tracking SLA metrics, ticket volumes, and root cause analysis
• Support governance meetings between MiTek and the AMS partner by preparing status summaries, risk/issue logs, and performance review materials
• Contribute with improving AMS efficiency through analytics and automation — such as ticket categorization insights, turnaround time optimization, or predictive trend analysis

Skills

• Pursuing a Bachelor's or Master's degree in Information Systems, Business Analytics, Computer Science, or a related field
• Foundational understanding of SAP ERP (preferably S/4HANA) and its core business processes (Finance, Supply Chain, Manufacturing, or Master Data)
• Strong analytical, documentation, and Excel/Power BI (or equivalent) skills
• Excellent communication and organizational abilities with a proactive, problem-solving mindset
• Familiarity with ITSM frameworks (e.g., ITIL) and tools such as ServiceNow preferred

Benefits

• $6,000 Intern Stipend to help cover your temporary housing and travel for the duration of the program.

Company Overview

Company H1B Sponsorship