Call Center Representative - Debt Counselor Hybrid 2462 010226

ConServe is a leading provider of accounts receivable management and collection services, specializing in customized solutions for various institutions. The Call Center Representative will use a consultative approach to manage and collect on delinquent accounts, ensuring client satisfaction and helping consumers resolve their obligations.

Responsibilities

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment
• Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections
• Record Maintenance – proper management & updating of system to maximize contacts
• Skip-Tracing – to assist in locating & contacting consumers or businesses
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Skills

• High School Diploma or GED
• The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening
• The ability to work onsite three days per week and can work remotely the remaining two days
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process)
• Ability to obtain and maintain State Collections Licensure
• US Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States
• No conflicts of interest with ConServe or our Clients
• Prior Student Loan collection experience preferred
• Associates or Bachelor's Degree preferred
• Willingness to work an occasional Saturday morning shift

Benefits

• Performance-based monthly bonus opportunity
• Award-winning benefits packages
• Flexible schedules
• Growth opportunities

Company Overview