[Remote] Strategic Accounts Software Support Specialist (Internal Candidates) Strategic Accounts Remote (United States)

Note: The job is a remote job and is open to candidates in USA. Campspot is a company dedicated to enhancing the camping experience for all. They are seeking a Strategic Accounts Software Support Specialist to assist strategic partners with software support requests and manage customer inquiries through various communication channels.

Responsibilities

• Serve as a primary point of contact for our strategic customers
• Develop a deep understanding of each customer's business, goals, and challenges
• Build and maintain strong, long-lasting relationships with key stakeholders
• Manage and own a queue of strategic account support tickets
• Provide assistance for additional customer support requests as required
• Proactively address customer inquiries, issues, and concerns
• Collaborate with cross-functional teams to deliver exceptional service and support
• Provide exceptional customer service and work with a strong sense of urgency

Skills

• 1-2 years in a customer service, account management, or software support position
• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the above-mentioned schedule
• Attention and obsession with detail and accuracy
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Available to start immediately
• 3 years experience in customer service or related role
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Benefits

• Medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible PTO
• Remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

Company Overview