QuickBooks Online Premium Support Advisor

Intuit is seeking passionate and driven individuals to deliver a differentiated support experience for their Mid-Market customers. The role requires a blend of deep technical product support, financial acumen, and strategic customer service, focusing on providing superior support for QuickBooks users.

Responsibilities

• Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions
• Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy
• Lead and Innovate: Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field
• Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform
• Maintain Expertise: Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise

Skills

• + 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
• + Proven experience in a customer support role, preferably within a tech or SaaS environment
• + An active QuickBooks Online Level 1 Certification is required and must be provided before your start date
• + A strong understanding of bookkeeping principles and financial terminology
• + Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions
• + Minimum requirement of 2 days in the office 4 hours per day
• + A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home

Benefits

• Cash bonus
• Equity rewards
• Benefits

Company Overview

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